Sales Manager 1 MHS New Orleans Portfolio

Marriott•Bethesda, MD

9h•$36 - $45

About The Position

The Sales Manager handles customer inquiries and lead requests for group business within predefined Group Sales parameters, including Full Service and MSB groups with 10–99 peak room nights. The role responds to qualifying group and catering opportunities, aligns customer preferences with brand needs, and actively upsells opportunities to maximize revenue and customer loyalty. It ensures booked business is within hotel parameters and is handed over accurately and promptly for quality service delivery. The position coordinates with other sales channels and property resources, understands market conditions and competitors, and closes opportunities based on market conditions and property needs. It executes the operational aspects of booked business, including proposals, contracts, correspondence, and booking documentation, while transferring complete and timely information to the property. The Sales Manager builds relationships with customers and stakeholders, resolves issues arising from the sales process, and supports revenue goals and process improvements.

Requirements

High school diploma or GED and 2 years of experience in sales and marketing, guest services, front desk, or a related professional area; alternatively, a 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, with no work experience required.

Nice To Haves

2 years of experience selling group business at a property or in a sales office.
Knowledge of property operations and food and beverage.
Knowledge of the group sales process across brands and how to close a sale.
Team-based selling experience.
Hospitality Management degree.

Responsibilities

Handle inquiries and lead requests for group business within predefined Group Sales parameters.
Respond promptly to incoming group and catering opportunities that fall within the defined parameters, and refer out-of-scope opportunities to the appropriate sales associate.
Align customer preferences with brand needs and upsell opportunities to maximize revenue and customer loyalty.
Ensure booked business is within hotel parameters and close opportunities according to market conditions and individual property needs.
Verify that business is handed over properly and promptly for quality service delivery.
Deliver service excellence throughout the customer experience and sales process.
Coordinate sales efforts with Area Sales and on-property resources to ensure they are complementary and not duplicative.
Understand market conditions, competitor strengths and weaknesses, economic trends, and supply and demand, and use this understanding to sell effectively.
Execute operational aspects of booked business, including preparing proposals, writing contracts, and corresponding with customers.
Transfer accurate, complete, and timely information to the property in accordance with brand standards.
Use company marketing initiatives and incentives to help close business.
Implement process improvements and best practices.
Leverage Group Sales resources and administrative or support staff to achieve individual and team revenue goals.
Process business correspondence and create contracts and other booking documentation.
Serve customers by understanding their needs and recommending appropriate features and services.
Build and strengthen relationships with existing and new customers and maintain working relationships with internal and external stakeholders.
Set clear expectations for customers and properties throughout the sales process.
Resolve guest issues arising from the sales process and bring relevant issues to Property and Group Sales leadership.
Perform other duties as assigned to meet business needs.