Sales Manager - SMB Outbound Sales - (Remote)
About The Position
Yelp is hiring a remote Outbound Sales Manager to lead a team of Inside Sales Representatives selling Yelp advertising solutions to small local businesses across the United States. The position is remote, but candidates must reside in the East or Midwest region, including the Eastern or Central time zones. This hands-on leadership role focuses on developing and supporting a high-performing team through high-volume outbound cold calling and consultative selling. The manager is responsible for helping the team meet sales goals and revenue targets while fostering a collaborative, inclusive, accountable, and growth-oriented culture. The manager will use Chatbench, Yelp’s internal tool for secure access to multiple LLM models, to research, draft proposals, analyze data, and overcome objections. The candidate must have access to an individual hardline high-speed internet connection in their workspace; satellite internet and mobile hotspots cannot be used for this job.
Requirements
- At least 1 year of experience developing and managing inside sales teams in a high-volume outbound sales environment.
- Experience selling digital products to small and medium-sized businesses and using Salesforce CRM.
- Proven success leading teams in a cold-calling environment focused on high activity and quota achievement.
- Strong coaching and mentoring skills, with a commitment to developing others and fostering career growth.
- Data-driven mindset and ability to analyze performance metrics and implement actionable improvements.
- Excellent communication, organizational, and time-management skills.
- Comfort working in a fast-paced, remote-first environment.
- Bachelor’s degree, or at least 3 years of customer-facing experience and a high school diploma or GED.
- Access to an individual hardline high-speed internet connection in the workspace; satellite internet and mobile hotspots are not permitted.
- Must reside in the East or Midwest region of the United States, including the Eastern or Central time zones.
Responsibilities
- Lead, coach, and support a team of 10–15 Account Executives in a high-volume outbound cold-calling environment.
- Drive daily outbound activity and ensure team members consistently meet or exceed KPIs.
- Provide coaching through call reviews, live shadowing, and structured one-on-one meetings to strengthen sales skills and improve close rates.
- Foster a collaborative, inclusive, high-performance team culture focused on accountability, growth, and continuous learning.
- Facilitate team meetings, sales training, and performance check-ins to drive engagement and results.
- Analyze team performance metrics and implement strategies to improve conversion rates and exceed monthly revenue targets.
- Ensure accurate and transparent communication of Yelp’s products, pricing, and policies to prospective clients.
- Use Chatbench to research, draft proposals, analyze data, and overcome objections.
Benefits
- Medical insurance effective on the first day
- Vision insurance effective on the first day
- Dental insurance effective on the first day
- 15 days of PTO, with accrual beginning on the date of hire and increased accrual after 2+ years of tenure
- 12 paid holidays and one floating holiday
- Up to 14 weeks of parental leave
- Monthly wellness subsidy
- Work-from-home reimbursement
- Flexible spending account
- 401(k) retirement savings plan
- Employee stock purchase plan
- Performance-based incentives
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What This Job Offers
Job Type
Full-time
Career Level
Manager
