Sales Manager

Knitwell Group•Austin, TX

13d•Onsite

About The Position

The Sales Manager helps create a hospitable, customer-centered store experience that builds lasting relationships and supports sales and brand loyalty. The role provides styling advice, delivers meaningful service, drives sales and hospitality metrics, and coaches associates to meet consistent selling and service standards. The manager also balances selling and operational needs, plans and prioritizes work, monitors business and fashion trends to identify sales opportunities, ensures compliance with company policies and employment laws, and fosters productive working relationships. The position is at Talbots Store 00126, The Arboretum Market, Austin, Texas.

Requirements

Passion for selling and ability to develop thoughtful ways to drive new store traffic.
Professionalism, strong work ethic, integrity, and respect for others.
Customer-centric approach and understanding of how exceptional service contributes to store sales.
Ability to educate, coach, and mentor associates according to their individual strengths.
Organization and strategic thinking, ability to make independent decisions, and capacity to work in a fast-paced, changing environment.
Clear communication of business-related information and brand initiatives.
Ambitious, enthusiastic, friendly, and able to work cooperatively in a diverse work environment.
Technological aptitude to use and coach others on computer POS, iPad, and handheld systems.
Ability to climb ladders, move regularly, and stand for extended periods.
Ability to bend, reach, stretch for products, and lift, carry, and move at least 40 pounds.
Ability to work a flexible schedule based on business needs, including opening and closing shifts, weekends, and holidays.
Open availability for 40 hours per week.

Responsibilities

Create and foster a culture of hospitality through exceptional customer experiences that build enduring internal and external relationships.
Help customers look and feel their best by providing style advice based on their needs.
Provide exceptional, meaningful customer service that promotes products and builds brand loyalty.
Achieve sales and hospitality metrics, including clientelling and outreach, appointment setting, and Talbots Classic Awards.
Reinforce selling and service standards through coaching, training, and accountability.
Prioritize daily tasks and responsibilities to meet the needs of customers, the team, and the business.
Balance operational and selling priorities and support appropriate planning and scheduling.
Maintain knowledge of the business, competitive landscape, fashion trends, and key business drivers to identify opportunities, maximize sales, and achieve financial goals.
Ensure compliance with company policies and procedures and local, state, and federal employment laws.
Develop and maintain positive working relationships that support a productive work environment.