Sales Manager

Knitwell Group • Lansing, MI

16d • Onsite

About The Position

Talbots is seeking a Sales Manager to help lead store selling and service while fostering a culture of hospitality and enduring relationships with customers and associates. The role focuses on achieving sales and service metrics, coaching and training associates, and balancing operational and selling priorities to meet customer and business needs. The Sales Manager also monitors business conditions and fashion trends to identify opportunities that support sales and financial goals, and helps ensure compliance with company policies and applicable employment laws.

The position is based at Store 01051 in Eastwood, Lansing, Michigan. It is a regular, full-time role with an open availability expectation of 40 hours per week, including a flexible schedule that may include opening and closing shifts, weekends, and holidays.

Requirements

• Passion for selling and ability to generate thoughtful ways to drive store traffic.
• Professionalism, strong work ethic, integrity, and respect for others.
• Customer-centric approach and understanding of how exceptional service contributes to store sales.
• Ability to educate, coach, and mentor associates according to their individual strengths.
• Organized and strategic, able to make independent decisions and work in a fast-paced, changing environment.
• Clear communication of business-related information and brand initiatives.
• Ambitious, enthusiastic, friendly, and able to work cooperatively in a diverse work environment.
• Technological aptitude to navigate, coach, and train others on computer POS, iPad, and handheld systems.
• Ability to climb ladders, move around regularly, and stand for extended periods.
• Ability to bend, reach, stretch for products, and lift, carry, and move at least 40 pounds.
• Ability to work a flexible schedule based on business needs, including opening and closing shifts, weekends, and holidays.
• Open availability for 40 hours per week.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences and enduring internal and external relationships.
• Provide style advice tailored to customers’ needs and help them look and feel their best.
• Deliver customer service experiences that promote products and build brand loyalty.
• Achieve sales and hospitality metrics, including clientelling and outreach, appointment setting, and Talbots Classic Awards.
• Reinforce selling and service standards through coaching, training, and accountability.
• Prioritize daily work to meet customer, team, and business needs.
• Balance operational and selling priorities, including planning and scheduling tasks and responsibilities.
• Monitor business conditions, the competitive landscape, fashion trends, and key business drivers to identify opportunities to maximize sales and achieve financial goals.
• Ensure compliance with company policies and procedures and local, state, and federal employment laws.
• Develop and maintain positive working relationships that support a productive work environment.

Benefits

• Growth opportunities and tools to advance beyond the position.
• Incentive opportunities.
• Comprehensive benefits packages accessible to full-time and eligible part-time employees.
• 50%, 60%, and 70% merchandise discounts at Talbots and Haven Well Within.
• Referral Incentive Program.
• Discounts on travel, shopping, concerts, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed