Sales Manager - Andersonville
About The Position
Warby Parker is seeking a service-oriented Sales Manager to support Retail Advisors in creating exceptional glasses-shopping experiences. The role engages with customers, contributes to process ideation and improvement, and participates in special projects. It offers an opportunity to directly impact company success while learning about strategic operations from business and Retail leaders. The Sales Manager communicates Warby Parker's values and brand philosophy, manages store operations including point-of-sale troubleshooting and inventory procedures, and develops processes to improve customer service and shopping experiences. The role also manages daily zoning schedules, opens and closes the store, leads team meetings, directs a team of 8–10 team members, supports performance reviews, and assists with onboarding and training. The position promotes respectful customer interactions and an inclusive, service-minded work culture.
Requirements
- Retail experience, including at least 1 year in a management position.
- Exceptional interpersonal skills.
- Managerial experience in sales or operations at a complex, customer-focused retailer.
- Self-starter with an entrepreneurial spirit.
- Eagerness to learn new skills.
- Upbeat and empathetic team player.
- Track record of striving for top performance and helping teammates reach their targets.
- Ability to bring positive, fun energy to the workplace, including during long hours.
- Must not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).
Responsibilities
- Communicate Warby Parker's values and brand philosophy to customers.
- Troubleshoot the point-of-sale system.
- Oversee the store's inventory management procedures.
- Develop processes to improve customer service and optimize shopping experiences.
- Manage and implement daily zoning schedules.
- Open and close the store.
- Lead shift-start and end-of-day meetings, as well as roundtables and other meetings as needed.
- Direct a team of 8–10 team members and demonstrate excellent customer service.
- Help conduct team members' biannual performance reviews with the Store Leader and Associate Store Leader.
- Assist with new-hire onboarding and ongoing training.
- Treat customers with respect and cultivate an inclusive, service-minded work culture.
Benefits
- Health, vision, and dental insurance (full-time employees).
- Life and AD&D insurance (full-time employees).
- Paid sick leave (full-time and part-time employees; terms vary by location and employment status).
- Paid holidays (full-time employees).
- Annual vacation days (full-time employees).
- 401(k) retirement savings plan (full-time employees).
- Parental leave, including for non-birthing parents (full-time employees).
- Short-term disability (full-time employees).
- Employee Stock Purchase Plan (full-time and part-time employees).
- Employee Assistance Program (full-time and part-time employees).
- Bereavement support (full-time employees).
- Optical education reimbursement (full-time employees).
- Free eyewear (full-time and part-time employees).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
