Optical Manager - Andersonville

Warby Parker•Chicago, IL

3h•$24 - $31

About The Position

Warby Parker is hiring an Optical Manager to lead the in-house Optical team at its Andersonville store. The role combines customer-facing optical work with team leadership and store operations. The manager helps customers find eyewear that meets their needs, explains prescriptions and products, and ensures eyewear is measured, fitted, adjusted, and checked accurately against company standards and customer requests. The Optical Manager manages and develops the store’s Opticians, leads by example on the floor, maintains exceptional service standards, and supports customer loyalty and engagement. Working with the Store Leader, the manager anticipates staffing needs and oversees Optician Apprentice Program participants. The role also supports HR practices, employee engagement, store systems, inventory databases, and business operations. Warby Parker describes its mission as inspiring and impacting the world with vision, purpose, and style, and making vision care simple and accessible. Through its Buy a Pair, Give a Pair program, it distributes a pair of glasses to someone in need for every pair of glasses or sunglasses sold.

Requirements

Licensed dispensing optician in states that require a license, or ABO-certified optician in states that do not require licensure.
At least 2 years of experience in a management position.
Strong leadership and mentoring skills, including the ability to model expected behavior, drive optical metrics, and adhere to strict optical standards.
Professional and open-minded approach to decisions made on behalf of the team.
Passion for the eyewear and retail industries.
Clear and effective communication skills, including explaining technical terms in an accessible way to customers.
Commitment to going above and beyond for customers and teammates.
Detail-oriented and organized, with the ability to prioritize personal and team responsibilities in a fast-paced, changing environment.
Not listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to meet their eyewear needs.
Take and record measurements, adjust and fit eyewear, and perform these tasks accurately.
Check finished eyewear against optical standards and customer requirements and requests.
Explain prescription terminology and product offerings to customers.
Manage Opticians through feedback, ongoing development conversations, and leading by example on the floor.
Uphold exceptional customer service standards and implement retail experience programs to increase customer loyalty and engagement.
Work with the Store Leader to anticipate staffing needs and oversee Optician Apprentice Program participants.
Stay current with HR policies and procedures to promote a productive and safe store culture.
Use company resources to support employee engagement and job satisfaction.
Support store systems, inventory databases, and business operations.