Sales Manager

Service Corporation International•Muncie, IN

8d•$60,000 - $150,000

About The Position

Develops a well-trained sales staff that meets or exceeds sales quotas, increases market share and customer base within established budgetary levels, and maintains high ethical standards while following Company policies and procedures. The Sales Manager leads and trains Sales Counselors, supports market growth and community outreach, oversees sales-related expenses and contractual compliance, and maintains sales operations and facilities.

Requirements

High school education or equivalent.
Three to five years of sales management experience.
Valid state/province driver’s license with a good driving record.
Insurance license as required by state/province law and prescribed by the relevant state board.
Working knowledge of a Windows-based PC environment and Microsoft Office applications.
Ability to maintain confidentiality.
Ability to work beyond standard business hours when necessary to serve customers.
Ability to set challenging but achievable employee goals.

Nice To Haves

Bachelor’s degree preferred.
Sales Counselor and sales supervisory experience preferred.
Experience presenting, training, coaching, and motivating salespeople and sales forces is a plus.
Knowledge of Customer Relationship Management systems is a plus.

Responsibilities

Meet and exceed established location sales quotas.
Ensure Sales Counselors use methods set forth in training manuals and observe Company policies and procedures.
Provide initial and ongoing sales instruction so Sales Counselors can meet or exceed customer needs.
Manage Sales Counselors and serve as their primary reference for aftercare, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guidelines, compliance issues, and customer service.
Develop marketing programs appropriate to the community’s geography, demographics, ethnicity, or religions.
Analyze and remain aware of competitor pricing.
Plan and participate in community events to develop prospects and increase awareness of the location.
Review pre-need contracts and at-need cemetery contracts for compliance with HMIS and applicable state/provincial or federal laws.
Approve discounts offered to customers.
Prepare reports demonstrating compliance with financial controls.
Maintain marketing materials, training manuals, sales equipment, and other sales supplies.
Ensure sales programs, incentives, awards, and presentations are budgeted, approved, and consistent with Company policies.
Keep sales rooms and offices clean and orderly to provide a professional atmosphere for Sales Counselors and the public.
Ensure Sales Counselors follow the Code of Conduct and obtain proper licensure.
Ensure sales practices comply with federal, state/provincial, and local regulations.