Sales Manager

Petland Corporate Stores•Athens, OH

15d

About The Position

Petland’s Sales Manager develops Pet Counselors and ensures they embrace Petland’s mission of matching the right pet with the right customer while meeting the needs of both. The manager also ensures every pet’s basic needs are met. This role directly supervises store associates in sales and sales processes, supports employee development and performance, and helps drive sales and customer service results. The position works with the General Manager to review sales history and financial results and identify opportunities for continuous improvement.

Requirements

Attention to detail.
Time management.
Teamwork.
Customer service.
Motivation.
Professionalism.

Nice To Haves

Associate degree (AA) or equivalent from a two-year college or technical school, or six months to one year of related experience and/or training, or an equivalent combination of education and experience.
Sales experience.
Point of Sale (POS) experience.

Responsibilities

Develop Pet Counselors and reinforce Petland’s mission of matching pets with suitable customers and meeting both parties’ needs.
Ensure every pet’s basic needs are met.
Directly supervise store associates regarding sales and sales processes.
Interview, hire, and train Pet Counselors; plan, assign, and review employee performance in related areas.
Educate, motivate, and develop Pet Counselors to deliver strong customer sales and service experiences.
Maintain an active presence in the store, guide Pet Counselors toward customer interactions, provide feedback, and mentor associates on an ongoing basis.
Help Pet Counselors improve customer counts, average ticket sales, and dollars per hour.
Monitor sales by department and sub-department, as well as ratios between pets and associated supplies.
Support positive staff morale, reinforce Petland culture, establish and maintain positive community relations, and emphasize their importance.
Analyze sales history and financial results with the General Manager to determine a course for continual improvement.