Mercedes Sales Manager

Schomp Automotive Group•Farmington, NM

3d•Onsite

About The Position

Mercedes-Benz of Farmington is seeking an experienced Sales Manager to join their world-class, award-winning dealership. This role is responsible for assisting the General Sales Manager in planning and organizing the Sales department's activities. The ideal candidate will have a strong understanding of sales operations, including floor and internet processes, customer service, inventory management, and automotive financing. The primary goal is to ensure qualified customers obtain financing promptly, protect the organization's credibility, and consistently deliver an exceptional customer experience.

Requirements

Four years of Sales experience, supervisory experience preferred.
Two years of automotive financing experience required.
Must possess and maintain a valid driver license and acceptable Motor Vehicle Record (MVR).
Ability to drive manual transmission vehicles.
Must hold a current State sales license or have the ability to obtain a sales license as required by the State.
Punctual and regular attendance.

Nice To Haves

supervisory experience preferred

Responsibilities

Responsible for daily operations of the Sales department; forecast goals/objectives for the Sales team.
Meet with Client Advisors regularly to review goals/objectives. Develop and support action plans to help the Sales team achieve their goals/objectives.
Verify the recording in CRM of all events in processing leads up to and including appointments.
Manage lead distribution strategy to Sales team; drive process to follow-up unsold appointments.
Verify all company websites, and ancillary sites are correct with current promotions and pricing.
Interact with all customers in an enthusiastic, professional, courteous and helpful manner, striving for complete customer satisfaction at all times. Promptly follow-up with customers and fully answer their questions and address their concerns.
Address customer complaints immediately.
Follow company-approved operational procedures, including plate, key and lot management procedures.
Continually maintain and upgrade “Product Knowledge” of the products and services the company sell and of “competing” products and services.
Ensure all sales areas present a neat and clean image in accordance with Schomp and manufacturers expectations.
Responsible for verifying data accuracy of deals entered into DMS.
Review all Red Flag/OFAC verifications.
Ensure compliance updating.
Understand, keep up to date and comply with federal, state, and local regulations.
Must prioritize deals to ensure customers are handled within the 1 Hour promise time.
Advise Sales team on programs that will maximize the gross and F&I opportunities.
Update GSM on any problematic deals.
Accurately watch and update the Cash In Transit (CIT) account; update notes in Axcessa for all unfunded deals.
Responsible to drive the Sales team to reconcile fund delays.
Strive for harmony and teamwork with all other departments.
Responsible for customer data privacy; keeping computers and files protected.
Recruit and train new team members of departmental processes.
Responsible for continued development and training of departmental employees.
Provide regular coaching to employees, allow opportunity for feedback, correct poor behavior, follow performance management standards.
Practice safe work habits, and follow the company’s safety policies.
Model professionalism and approach all situations as a representative of the company
Adhere to the Company’s Core Values of Empathetic, Competitive, Adaptable, Consistent and Respectful.