Sales Manager

Ulta Beauty, Inc.•Indianapolis, IN

14d

About The Position

The Sales Manager leads a high-performing retail team to deliver sales growth and an exceptional guest experience across all store categories except boutiques. The role oversees Beauty Advisors, Prestige Beauty Advisors, and Lead Cashiers, and is accountable for sales, service, operational processes, and Net Promoter Score. The manager drives performance through sales and in-store events, guest service and associate training, and compliance with operating procedures and standards. The position calls for a passion for beauty, strong guest-service skills, product knowledge, and the ability to lead, influence, and develop a team. The Sales Manager champions Ulta Beauty’s mission, vision, and values while managing store performance, staffing and development, and operational execution. This includes reviewing business results, scheduling and payroll planning in coordination with the General Manager, executing events, maintaining inventory and loss-prevention standards, and communicating business trends and needs to field leadership. The role also includes performing makeup applications, skincare analysis, and product demonstrations. This is a full-time role with a flexible schedule that includes days, evenings, weekends, and holidays. Attendance at corporate business meetings and conferences is required. Work involves continuous mobility throughout the store and frequent physical activity, including lifting or moving up to 25 pounds.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management ability, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to change; building collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible and adaptable.
Ability to work a flexible, full-time schedule that includes days, evenings, weekends, and holidays.
Ability to attend corporate business meetings and conferences.
Ability to meet the physical demands of continuous store mobility and coordination, frequent bending, pulling, pushing, stooping, reaching, and twisting, and frequent lifting or moving of up to 25 pounds.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Promote accountability for retail and service sales, guest loyalty, payroll, omnichannel performance, and retail shrink goals.
Identify underperforming metrics and develop strategies using company programs and resources to improve profitability and sales.
Support store scheduling needs by using forecasts and payroll budgets, and communicate those needs to the General Manager.
Plan and execute in-store events that support guest experience, collaboration, sales, and payroll goals.
Review and respond to financial and operational reporting, store visit results, and audit results.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Stay informed about industry trends, products, services, ingredients, and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain diverse talent, and address staffing needs and vacancies.
Build an engaged team through collaboration, communication, and prioritization of work.
Create an inclusive environment that supports associate growth and engagement.
Support associate development through training, feedback, coaching, performance reviews, succession planning, and development plans.
Participate in ongoing brand and category training and ensure direct reports do likewise.
Build professional relationships with brand partners to support sales and service goals.
Work with the leadership team to establish priorities, provide direction, and share best practices while modeling teamwork and guest-service excellence.
Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful guest experience.
Ensure compliance with company policies, procedures, standards, and dress code.
Use the company scheduling tool to adjust schedules and manage attendance during manager-on-duty shifts.
Use the task management tool to prioritize and execute store work, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
Protect company assets and minimize loss through workplace safety, inventory control, cash management, and loss-prevention practices.
Execute inventory control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and product returns; complete theft reporting as needed.
Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
Use company programs, tools, and resources to improve store performance.
Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive conditions to field leadership.