Sales Manager

21c Museum Hotels•Durham, NC

1d•Onsite

About The Position

21c Museum Hotels is a pioneering example of bridging the worlds of art and hospitality, combining a contemporary art museum, boutique hotel, and chef-driven restaurant. The Sales Manager is responsible for group room markets for the Corporate, SMERF, and Association market segments. This role focuses on selling to individual accounts and groups to maximize revenue per available guest room and will assist with marketing efforts as needed.

Requirements

Excellent communication skills, both verbal and written.
Ability to work independently with minimal direct supervision.
Extensive knowledge of selling strategies and ability to meet goals.
Complete knowledge of hotel, catering, and event space.
Ability to utilize property-adopted systems for booking, tracking, forecasting, and executing optimal selling strategies.
Comprehension of the group sales process and negotiation skills.
Analytical approach to problem-solving.
Ability to analyze financial statements and market data.
Desire to participate as part of a team.
Demonstrates self-confidence, energy, and enthusiasm.
Ability to present ideas and information concisely and in a well-organized manner.
Effective listening skills.
Ability to manage group or interpersonal conflict situations effectively.
Strong time management skills and ability to prioritize tasks.
Highly visible in areas of responsibility.
Excellent negotiation skills to create win-win solutions.
Computer skills, including accounting programs, Delphi, Microsoft Word, Excel, and Outlook.
Must pass a background check.
Prior hotel sales and management experience required.
Some local travel to client sites and networking events.
Infrequent long-range travel.

Nice To Haves

Bachelor's degree is preferred.

Responsibilities

Builds client base through outside sales calls, sales blitzes, cold calling, prospecting, direct mail, networking, and referrals.
Conducts site tours and represents the hotel at trade shows and business events, focusing on local and national markets.
Identifies gap periods (30/60/90 days & beyond), recommends targeted sales & marketing plans to fill them, and communicates effectively for execution.
Generates maximum revenue in rooms and catering departments by achieving specific revenue booking goals aligned with hotel strategies.
Analyzes the hotel's demand segments and sources of business to maximize revenues and profit.
Understands the principal competition for each segment and leverages the hotel's strengths against them.
Delivers excellent service, quality, and value to every customer.
Demonstrates commitment to customer service by soliciting and responding promptly to guest needs and meeting expectations.
Maintains involvement with key community organizations.
Finalizes contracts for group bookings.
Converses with guests and hotel department heads to plan function details (space, time, food service).
Executes cut-off dates on group bookings.
Maximizes profit and optimizes space through sales in accordance with pricing models.
Prepares monthly reports (pace reports, sales inquiry, sales site visits, sales action plan, etc.).
Attends weekly meetings: Revenue meeting, BEO meeting, and one-on-one with DOSM.
Performs other duties as assigned by the DOSM.