Sales Manager

Ulta Beauty, Inc.•Northdale, FL

About The Position

The Sales Manager (SM) leads a high-performing team in alignment with Ulta Beauty’s mission, vision, and values, driving top-line sales growth across all categories. The SM leads Beauty Advisors, Prestige Beauty Advisors, and Lead Cashiers and is accountable for the store’s retail business, excluding boutiques, including sales, service, and operational processes. The role is accountable for Net Promoter Score (NPS) and an exceptional guest experience, with a focus on performance, people, and process. It requires results orientation, enthusiasm for the beauty industry, strong guest service, the ability to learn and teach product knowledge, and the ability to lead, influence, and develop a team. The position oversees sales and service performance, staffing and development, store operations, compliance, inventory control, and loss prevention. The Sales Manager reviews business results, plans and executes in-store events, supports scheduling and payroll goals, models guest service, and communicates business trends and opportunities to field leadership. The role involves working a flexible, full-time schedule that includes days, evenings, weekends, and holidays, as well as attending corporate business meetings and conferences.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Financial management experience, including driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to change and leading others through change; building collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
Ability to work a flexible, full-time schedule that includes days, evenings, weekends, and holidays.
Ability to perform the physical activities described, including frequent lifting or moving of up to 25 lbs. during a shift.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Promote accountability for retail and service sales, guest loyalty, payroll, omni-channel performance, and retail shrink goals.
Identify underperforming business metrics and develop strategies using company programs, tools, and resources to improve profitability and sales.
Use store forecasts and payroll budgets to support scheduling, maximize productivity, and complete workload within budget and on time; communicate scheduling needs to the GM.
Plan and execute in-store events that support guest experience, brand collaboration, and sales and payroll goals.
Review and respond regularly and promptly to financial and operational reports, store visits, and audit results.
Perform makeup applications, skincare analysis, and product demonstrations to support sales and guest service.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team, and address staffing needs and open positions.
Build an engaged team through collaboration, open communication, and prioritization of work.
Create an inclusive environment that encourages associate growth and engagement.
Support associate development through training, feedback, coaching, performance reviews, succession planning, and individual development plans.
Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
Establish professional brand partner relationships that support shared sales and service goals.
Model teamwork and guest service excellence, establish priorities, provide direction and support, and share best practices with the leadership team.
Execute the Guest Engagement Leader program through business ownership, associate coaching, and delivery of a helpful and friendly guest experience.
Ensure compliance with company policies, procedures, standards, and dress code.
Use the company scheduling tool to adjust schedules and manage attendance during manager-on-duty shifts.
Use the company task management tool to prioritize and complete store workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
Protect company assets and minimize loss by upholding workplace safety, inventory control, cash management, and loss-prevention standards and procedures.
Perform daily inventory-control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and product returns, and complete theft reporting as needed.
Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
Use company programs, tools, and resources to improve store performance.
Communicate business trends and opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.
Attend corporate business meetings and conferences.