Sales Manager

Ulta Beauty, Inc.•Frankfort, KY

15d

About The Position

The Sales Manager leads a high-performing retail team in support of Ulta Beauty’s mission, vision, and values. The role is accountable for sales, service, and operational processes across the store, excluding boutiques, and for delivering an exceptional guest experience and Net Promoter Score. The Sales Manager leads Beauty Advisors, Prestige Beauty Advisors, and Lead Cashiers, driving business results through performance, people, and process. This includes achieving sales and service goals, developing associates, and ensuring compliance with company procedures and standards. The role requires a passion for beauty, strong guest-service skills, and the ability to learn and teach product knowledge while leading, influencing, and developing a team. The Sales Manager works alongside store leadership, supports scheduling and payroll goals, plans and executes in-store events, monitors business and operational results, and helps maintain inventory, safety, cash-management, and loss-prevention standards. The position requires a flexible, full-time schedule that includes days, evenings, weekends, and holidays, as well as attendance at corporate business meetings and conferences. Work involves continuous mobility throughout the store and frequent physical activity, including bending, pushing, pulling, stooping, reaching, twisting, and lifting or moving up to 25 pounds.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Experience driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Proven retail management ability, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to change; developing collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, including point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible and adaptable.
Ability to work a flexible, full-time schedule that includes days, evenings, weekends, and holidays.
Ability to attend corporate business meetings and conferences.

Nice To Haves

Bachelor’s degree.

Responsibilities

Promote accountability for retail and service sales, guest loyalty, payroll, omni-channel performance, and retail shrink goals.
Identify underperforming metrics and use company programs, tools, and resources to improve profitability and drive sales growth.
Use store forecasts and payroll budgets to support scheduling, productivity, sales goals, and timely workload completion.
Plan and execute in-store events that enhance the guest experience and support sales and payroll goals.
Review and respond to financial and operational reporting, store visits, and audit results.
Perform makeup applications, skincare analyses, and product demonstrations for guests.
Stay informed about industry trends, products, services, ingredients, and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain diverse talent and address staffing needs.
Build an engaged team through collaboration, communication, and prioritization of work.
Create an inclusive environment that supports associate growth and engagement.
Support associate development through training, feedback, coaching, performance reviews, succession planning, and development plans.
Participate in ongoing training and ensure direct reports do the same.
Build professional relationships with brand partners to support sales and service goals.
Model teamwork and guest-service excellence, set priorities, provide direction, and share best practices with the leadership team.
Execute the Guest Engagement Leader program to support guest experience and store performance goals.
Ensure compliance with company policies, procedures, standards, and dress code.
Use company scheduling and task-management tools to manage schedules, attendance, and store workload.
Protect company assets and minimize loss by maintaining safety, inventory-control, cash-management, and loss-prevention standards.
Execute daily inventory-control processes and complete theft reporting as needed.
Support adoption of company initiatives and technology and ensure store tasks are completed.
Use company programs, tools, and resources to improve store performance.
Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.