Sales Manager - SMB Outbound Sales - (Remote)
About The Position
Yelp is hiring a results-oriented Outbound Sales Manager to lead a team of Inside Sales Representatives selling Yelp advertising solutions to small local businesses across the U.S. This hands-on leadership role focuses on developing and inspiring the team to meet sales goals through high-volume outbound cold calling and consultative selling. Although the position is remote, candidates must reside in the East or Midwest region of the United States, including East or Central time zones. The role requires an individual hardline high-speed internet connection; satellite internet and mobile hotspots cannot be used.
Requirements
- At least 1 year of experience effectively developing and managing inside sales teams in a high-volume outbound sales environment.
- Experience selling digital products to SMBs and using Salesforce CRM.
- Proven success leading teams in a cold-calling environment focused on high activity and quota achievement.
- Strong coaching and mentoring skills, with a commitment to developing others and fostering career growth.
- Data-driven approach and ability to analyze performance metrics and implement actionable improvements.
- Excellent communication, organizational, and time-management skills.
- Comfort working in a fast-paced, remote-first environment.
- Bachelor’s degree, or at least 3 years of customer-facing experience and a high school diploma or GED.
- Access to an individual hardline high-speed internet connection in the workspace; satellite internet and mobile hotspots are not acceptable.
- Must reside in the East or Midwest region of the United States, including East or Central time zones.
Responsibilities
- Lead, coach, and support a team of 10–15 Account Executives in a high-volume outbound cold-calling environment.
- Drive daily outbound activity and help team members consistently meet or exceed KPIs.
- Coach through call reviews, live shadowing, and structured one-on-ones to strengthen sales skills and improve close rates.
- Foster a collaborative, inclusive, high-performance team culture focused on accountability, growth, and continuous learning.
- Facilitate team meetings, sales trainings, and performance check-ins to promote engagement and results.
- Analyze team performance metrics and implement strategies to improve conversion rates and exceed monthly revenue targets.
- Ensure accurate and transparent communication of Yelp products, pricing, and policies to prospective clients.
- Use Chatbench, Yelp’s internal tool providing secure access to multiple LLM models, to research, draft proposals, analyze data, and overcome objections.
Benefits
- Full medical, vision, and dental coverage effective the first day.
- 15 days of PTO, with accrual beginning on the date of hire and increases after 2 or more years of tenure.
- 12 paid holidays plus one floating holiday.
- Up to 14 weeks of parental leave.
- Monthly wellness subsidy.
- Work-from-home reimbursement.
- Flexible spending account.
- 401(k) retirement savings plan.
- Employee stock purchase plan.
- Performance-based incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
