Sales Manager, North America
About The Position
At Intrepid, we believe travel can change lives - for our customers, our teams, and the communities we visit. With over 35 years of experience, we’re proud to be the world’s largest purpose-led adventure travel brand, creating meaningful connections between people and places while delivering unforgettable experiences around the globe. As our Sales Manager, you will play a key role in leading and inspiring a high-performing sales team to achieve and exceed targets and KPIs while delivering exceptional customer experiences. You’ll be a people-focused leader who empowers, coaches, and supports your team to succeed through clear expectations, regular feedback, and a strong focus on growth and development. You will oversee all aspects of team leadership, including performance management, resource planning, goal setting, and supporting the day-to-day operations of the team. You’ll ensure processes and minimum standards are consistently followed while identifying opportunities for continuous improvement, driving productivity, and helping create a culture where people can thrive.
Requirements
- Experience managing a high-performing sales team, with a proven ability to achieve targets and KPIs
- Exposure to the travel industry and/or call center operations
- Previous team management experience, including training, coaching, and developing team members
- Experience using and understanding computer reservation systems and CRMs
- Proficiency in Microsoft Office Suite
- Excellent communication skills
Nice To Haves
- Management training and/or qualifications are advantageous
- Personal and/or professional travel experience within our destinations
Responsibilities
- Lead and inspire a high-performing sales team to achieve and exceed targets and KPIs.
- Deliver exceptional customer experiences.
- Empower, coach, and support the team through clear expectations, regular feedback, and a focus on growth and development.
- Oversee all aspects of team leadership, including performance management, resource planning, and goal setting.
- Support the day-to-day operations of the team.
- Ensure processes and minimum standards are consistently followed.
- Identify opportunities for continuous improvement and drive productivity.
- Help create a culture where people can thrive.
Benefits
- Competitive benefits package
- Range of excellent perks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
