Sales Manager

Living Spaces Furniture•Millbrae, CA

6d•$74,500 - $99,450

About The Position

The Sales Manager leads assigned departments to exceed targets by ensuring execution of the guest engagement model, conducting frequent one-on-ones, managing performance, and providing sales floor leadership while maintaining high guest satisfaction. The role requires a holistic, four-wall approach to store operations. The Sales Manager ensures appropriate staffing and coverage, oversees team training, recruits and develops team members and supervisors, and builds a high-performance culture. The position owns sales-floor execution and financial outcomes, engages with guests and team members, resolves escalated guest situations, and uses scorecards and behavioral observations to identify gaps and create business plans. The Sales Manager sets expectations, holds teams accountable, coaches and mentors employees, and develops the store’s leadership bench. The position also opens and closes the store as needed, leads guests through the buying journey, reinforces standard operating procedures and retail processes, and supports the training and onboarding coordinator to strengthen engagement, retention, and new-hire onboarding. The Sales Manager manages the store’s sales supervisor team.

Requirements

At least 5 years of experience in a high-volume, direct customer-interactive environment.
At least 3 years of management experience.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
Equivalent combinations of education and experience will be considered.

Nice To Haves

Bachelor’s degree or equivalent from a four-year college in business, design, retail management, sales, merchandising, or a related field preferred.

Responsibilities

Ensure the store team is staffed with the appropriate number of qualified people and schedule coverage to optimize productivity and efficiency.
Ensure team members complete training and can execute company expectations and ongoing training modules.
Recruit, lead, and develop team members and foster a passionate, high-performance culture.
Lead and develop supervisors to execute the Guest Engagement Model through daily coaching of store teams.
Own sales-floor execution and financial outcomes through Sales and Operations standard work.
Engage with team members and guests to assess execution of the Living Spaces Guest Engagement Model.
Handle escalated guest situations and resolve them.
Use scorecards and observed behavioral misses to identify gaps and create business plans for people and processes.
Set clear expectations, hold teams accountable for results, and coach, mentor, and lead by example.
Conduct ongoing talent conversations and develop leadership skills to build the store’s leadership bench.
Open and close the store as needed, including securing the building and enabling or disabling alarms.
Generate store energy through recognition and transparent, in-the-moment conversations.
Serve as sales floor leader, ensuring guests are engaged and guided through the buying journey.
Drive results by maintaining focus on standard operating procedures, retail processes, and procedures.
Support and mentor the training and onboarding coordinator to improve team-member engagement and retention.
Collaborate on training materials, facilitate feedback sessions, and implement strategies for a positive onboarding experience.
Manage the store’s sales supervisor team and delegate, guide, and motivate direct reports.

Benefits

Medical insurance for eligible full-time team members.
Dental insurance for eligible full-time team members.
Vision insurance for eligible full-time team members.
401(k) with company match for full-time and part-time team members.
Vacation for eligible full-time team members or as otherwise required by law.
Paid sick leave for full-time and part-time team members.
Flexible or health spending account for eligible full-time team members.
Employee Assistance Program for full-time and part-time team members.
Holiday pay for eligible full-time team members.
Life insurance for eligible full-time team members.
Team bonus for eligible Retail, Guest Services, and Distribution Center team members based on meeting specified goals and KPIs.
Overtime pay for eligible, non-exempt team members.
Expense reimbursement as required by applicable law and company policy.