Sales Manager

Michaels Stores•Middletown, OH

1d•$14 - $17•Onsite

About The Position

The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. The role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution. The position assists the Store Manager with adherence to Standard Operating Procedures and Company programs, and ensures Company policies and standards are followed. It provides Manager-on-Duty coverage, coaches customer experience and selling behaviors, and oversees customer-facing services and store programs. The Sales Manager also trains and develops team members, supports asset protection, and helps maintain store conditions and results. The role requires frequent movement throughout the store and customer interaction, and includes nights, weekends, and early mornings. The position may be eligible for overtime compensation in accordance with state and local laws.

Requirements

At least 3 years of retail leadership experience.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift, carry, push, and pull merchandise and fixtures weighing up to 25–50 pounds, with or without reasonable accommodation.
Ability to climb ladders or step stools to stock and retrieve products.
Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
Ability to work in a fast-paced environment with frequent customer interactions.
Availability to work nights, weekends, and early mornings.
U.S. applicants must satisfy federal, state, and local legal requirements of the job.

Responsibilities

Assist the Store Manager in leading adherence to Standard Operating Procedures and Company programs, ensuring compliance with applicable laws and requirements.
Ensure execution of Company policies and standards and hold the team accountable for store conditions and results.
Model and coach best-in-class Customer Experience and ART of Selling behaviors to drive conversion and customer satisfaction.
Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity.
Ensure accurate and efficient use of POS and Self-Checkout systems.
Oversee the Balloons business, birthday party operations, and other in-store programs and events.
Promote and enroll customers in the Loyalty Rewards Program to encourage retention and repeat visits.
Champion MCC/Extend services in the U.S., increasing team awareness and customer adoption of protection plans and offerings.
Drive sales and operational excellence in the Knit & Sew Shop, including oversight of the Cut Bar experience.
Ensure efficient BOPIS and Same Day Delivery execution and timely order fulfillment.
Support Custom Framing operations, including customer consultations and coordination with the frame shop in select volume frame shops.
Train, coach, and develop team members through structured onboarding and ongoing skill-building across assigned departments.
Partner in maintaining Asset Protection practices and reducing shrink through awareness, compliance, and safe operations.
Perform other duties as assigned.