Sales Manager

Socket Telecom LLC•Germantown, TN

12d•Onsite

About The Position

Socket Fiber is seeking an experienced Sales Manager to lead and develop our residential sales team. In this role, you’ll establish performance expectations, coach sales representatives, monitor results, and identify opportunities to improve sales volume and quality. You’ll focus on converting submitted sales into completed installations while ensuring customers receive a positive experience throughout the sales process. The ideal candidate is comfortable using data to manage performance while remaining actively involved in coaching, developing, and motivating the team. This is a full-time Sales management position.

Requirements

Demonstrated success in a sales environment
Strong coaching and employee-development skills
Experience managing performance through data and measurable key performance indicators
Strong organizational, analytical, and problem-solving skills
Excellent written and verbal communication skills
Ability to work effectively across multiple departments
Comfort working in a fast-paced, results-oriented environment
Working knowledge of CRM systems, reporting tools, and Microsoft Office applications
Adaptable, versatile, and driven by continuous learning, professional growth, and development opportunities.

Nice To Haves

Previous sales leadership or management experience
Sales experience in telecommunications, broadband, technology, home services, or another consumer-focused industry
Experience leading a residential or direct-to-consumer sales team
Experience improving sales-to-install conversion and reducing customer cancellations

Responsibilities

Lead the sales team in achieving monthly and annual sales and revenue goals
Establish clear individual and team performance expectations
Monitor sales activity, productivity, conversion rates, cancellations, pending orders, and completed installations
Conduct regular individual coaching sessions and team sales meetings
Identify performance trends and create action plans when results fall below expectations
Build a culture of accountability, urgency, teamwork, and continuous improvement
Maintain a strong focus on converting submitted sales into completed customer installations
Monitor pending orders, cancellations, reschedules, and other factors affecting installation completion rates
Partner with Installation, Operations, Customer Service, and other departments to resolve barriers affecting customer installations
Use installation results and customer feedback to improve sales quality
Drive profitable residential growth by improving revenue per customer and overall customer value
Coach representatives on product positioning, bundles, upgrades, and additional services
Ensure the sales team understands current products, pricing, promotions, service availability, and competitive positioning
Identify skill gaps and create training plans to improve performance
Develop and review reports related to key sales metrics and performance results
Analyze results by representative, channel, market, product, and other relevant measures
Provide concise sales updates and forecasts to the VP of Sales and senior leadership
Partner with Marketing to support promotions, lead generation, and market initiatives
Communicate customer and field feedback that could improve products, pricing, processes, or the overall customer experience