Sales Manager (Full Time)

Carter's • North Wales, PA

1d

About The Position

As a full-time Sales Manager at Carter’s, you will serve as a brand representative for growing families, helping customers find products for children from preemie through size 14. You will foster a welcoming, inclusive, and safe environment for customers and employees; build product and brand expertise; and coach the store team to provide consistent service and an omnichannel experience. The role includes Leader on Duty supervisory responsibilities, supporting store performance and operations, resolving customer concerns, and developing the team through feedback and recognition. Availability may include days, nights, weekends, and holidays as scheduled, including at least two closing shifts per week.

Requirements

• High school diploma or GED.
• Effective and professional verbal and written communication skills.
• Ability to manage multiple tasks simultaneously.
• Proficient computer and technology skills, including Outlook, Excel, and web navigation.
• Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts per week.

Nice To Haves

• Positive and solutions-oriented mindset.
• A variety of skills and experiences.

Responsibilities

• Become an expert in Carter’s brands and products to help families navigate children’s needs from preemie through size 14.
• Greet customers warmly and assist them with product styles, features, and benefits.
• Maintain a genuine customer focus on the sales floor.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Model service standards and the omnichannel experience while coaching others.
• Lead and execute an assigned business focus area through planning and detailed follow-through.
• Perform Leader on Duty supervisor responsibilities, drive results, and respond to customer concerns promptly with appropriate resolutions.
• Use customer feedback to identify opportunities and implement actions to drive results.
• Build customer loyalty through company-sponsored programs, including credit.
• Provide consistent, in-the-moment feedback to the store team and raise performance concerns to the Store Manager.
• Recognize exceptional performance through positive reinforcement and appreciation.
• Support the store team with Asset Protection through customer service, safety awareness, and operational controls.

Benefits

• Health benefits
• Mental health benefits
• 30% discount on Carter’s brands
• Referral bonuses
• Tuition-free GED or bachelor’s degree program, or English as a second language learning, through the Advance You program
• Paid time off
• Paid holidays
• Parental leave
• Adoption assistance
• Charitable matching gifts
• Professional and personal development programs
• Schedules designed to support work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED