Sales Manager (Full Time)

Carter's•Kissimmee, FL

2d•Onsite

About The Position

As a full-time Sales Manager at Carter’s, you will be a brand ambassador and leader for families shopping for baby and children’s apparel. You will help customers navigate product choices and important moments in their parenting journey while fostering a welcoming, inclusive, and safe environment for customers and employees. The role includes coaching the store team, leading assigned business priorities, supporting customer service and omnichannel standards, and helping drive store results. You will also perform Leader on Duty supervisor responsibilities and support asset protection and store operations.

Requirements

High school diploma or GED.
Positive, solutions-oriented mindset.
Effective and professional verbal and written communication skills.
Ability to manage multiple tasks at once.
Proficient computer and technology skills, including Outlook, Excel, and web navigation.
Ability to lift 40 pounds as needed and frequently bend, stoop, reach, push, and pull.
Ability to stand or walk for extended periods and climb up and down a ladder.
Availability may include days, nights, weekends, and holidays as scheduled, with at least two closing shifts per week.

Responsibilities

Become an expert in Carter’s brands and products to help families shop for children from preemie through size 14.
Welcome customers and explain product styles, features, and benefits.
Maintain a genuine customer focus on the sales floor.
Foster a positive, safe, and inclusive environment for employees and customers.
Model service standards and the omnichannel experience while coaching others.
Plan and follow through on an assigned business focus area.
Perform Leader on Duty supervisory responsibilities, drive results, and respond to customer concerns with timely and appropriate resolutions.
Use customer feedback to identify opportunities and implement actions to drive results.
Build customer loyalty through company-sponsored programs, including credit.
Give the store team consistent, in-the-moment feedback and raise performance concerns to the Store Manager.
Recognize exceptional performance through positive reinforcement and appreciation.
Support asset protection through customer service, safety awareness, and operational controls.

Benefits

Health benefits
Mental health benefits
30% discount on Carter’s brands
Referral bonuses
Tuition-free GED or bachelor’s degree program, or English as a second language learning, through the Advance You program
Paid time off
Paid holidays
Parental leave
Adoption assistance
Charitable matching gifts
Professional and personal development programs
Schedules designed to support work-life balance