Sales Manager

Shane Co.•Tukwila, WA

5d•Onsite

About The Position

The Sales Manager is a member of the store leadership team and reports to the Store Manager. The role drives top-line sales by supervising, coaching, and directing sales staff, actively engaging with customers, and helping ensure an excellent in-store experience. The Sales Manager works collaboratively with the store management team and partners with the Store Visual Merchandiser to uphold and explain merchandising standards. The position also involves learning store, customer service, sales operations, and shop processes; attending management and sales team meetings; opening and closing the store; and supporting shop-related work, quality control, and inventories. Shane Co. provides an innovative training program to develop proficiency in sales, coaching, training, merchandise knowledge, and store operations. Jewelry experience is not required. This is an on-site retail role with evening and weekend availability required. Stores are closed on major holidays. The stated base pay range for this role in this location is $82,000–$98,000, with eligibility for team, individual sales, and quarterly management bonuses.

Requirements

At least 2 years of experience managing, leading, developing, training, and/or supervising others.
Significant prior face-to-face sales experience.
Direct knowledge of selling techniques and practices, with demonstrated skill in selling.
Evening and weekend availability.
Ability to give and receive feedback and adapt behavior with coaching.
Ability to work with people and influence others in a trusting and cooperative manner.
Strong listening skills to understand employee and customer needs.
High level of visual acuity and manual dexterity.
Excellent written and spoken English, including appropriate spelling and grammar.
High school diploma or equivalent.
Ability to lead by example, build relationships, stay organized, and be resourceful and proactive in a fast-paced environment.

Nice To Haves

Retail sales or hospitality industry experience.
Ability to present the features and benefits of unique products.

Responsibilities

Help drive top-line sales by maximizing sales growth potential and ensuring customers’ needs are met.
Supervise, coach, train, and direct sales staff.
Engage actively in the sales process and provide an excellent in-store customer experience while using Shane Co. sales tools.
Work collaboratively and transparently with the store management team.
Partner with the Store Visual Merchandiser to understand and teach merchandising standards, including case presentation and storytelling.
Participate in and exemplify the company culture.
Develop a basic understanding of processes and functions in the shop, customer service department, and sales operations.
Attend scheduled store management team and sales team meetings.
Perform store opening and closing duties.
Process clean-and-check work, write up shop jobs for sales, customer repairs, and warranty work, uphold quality control standards, and participate in shop-related inventories.

Benefits

Team bonus opportunity of up to $150 per week for each store team member.
Individual sales performance bonus opportunity.
Additional quarterly bonus opportunity for management team members based on year-over-year total store sales.
Medical, dental, and vision coverage.
401(k) plan with company match.
Paid vacation, sick time, holidays, volunteer time, and bereavement time.
Company-paid extended illness bank.
Optional long-term disability coverage.
Company-paid life insurance.
Paid parental leave and fertility benefits.
Child and adult care Flexible Spending Accounts.
Employee Affinity Groups.
Shift swaps when possible.
Self-paced internal learning and role-specific training.
Management and leadership training toward advancement.