Sales Manager

Ulta Beauty, Inc.•Johnson City, TN

About The Position

The Sales Manager leads a high-performing retail team to drive top-line sales growth across all categories and deliver an exceptional guest experience. The role oversees sales, service, and operational processes for the store, excluding boutiques, and is accountable for Net Promoter Score (NPS). The position focuses on performance, people, and process, including sales and in-store events, guest service and associate training, and compliance with operating procedures and standards. The Sales Manager leads Beauty Advisors, Prestige Beauty Advisors, and Lead Cashiers; manages business results and store operations; develops and retains talent; and promotes Ulta Beauty’s mission, vision, and values. The role requires a passion for the beauty industry, strong guest service, the ability to learn and teach product knowledge, and the ability to lead, influence, and develop a team. The position works a flexible, full-time schedule that includes days, evenings, weekends, and holidays, and requires attendance at corporate business meetings and conferences.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Experience driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Proven ability to monitor inventory levels, achieve operational excellence, drive a service culture, and execute merchandising directives.
Experience attracting, developing, and motivating talent; adapting to change; developing collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible and adaptable.
Ability to work a flexible, full-time schedule including days, evenings, weekends, and holidays.
Ability to attend corporate business meetings and conferences.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Promote accountability for retail and service sales, guest loyalty, payroll, omni-channel, and retail shrink goals.
Identify underperforming metrics and develop strategies using company programs, tools, and resources to improve business and profitability.
Use store forecasts and payroll budgets to support scheduling, productivity, sales goals, and timely completion of workload; communicate needs to the General Manager.
Plan and execute in-store events that improve the guest experience and support sales and payroll goals.
Review and respond to financial and operational reports, store visit results, and audit results.
Perform makeup applications, skincare analyses, and product demonstrations for guests.
Stay informed about industry trends, products, services, ingredients, and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team and address staffing needs and open positions.
Build an engaged team through collaboration, clear communication, and prioritization of work.
Create an inclusive environment that supports associate growth and engagement.
Support associate development through training, competency-based feedback and coaching, performance reviews, succession planning, and individual development plans.
Participate in ongoing training, including brand and category education, and ensure direct reports do so as well.
Develop professional relationships with brand partners to support shared sales and service goals.
Work alongside the leadership team to set priorities, provide direction and support, share best practices, and model teamwork and excellent guest service.
Execute the Guest Engagement Leader program through business ownership, associate coaching, and delivery of a helpful and friendly guest experience.
Ensure store compliance with company policies, procedures, standards, and dress code.
Use the company scheduling tool to adjust schedules and manage attendance during manager-on-duty shifts.
Use the task management tool to prioritize and complete store workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
Protect company assets and minimize loss by maintaining workplace safety, inventory control, cash management, and loss-prevention standards.
Execute inventory control processes, including handling known theft, damages, hazardous waste, inventory adjustments, product returns, and theft reporting as needed.
Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
Use company programs, tools, and resources to improve store performance.
Communicate business trends and opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.