Sales Manager

Ulta Beauty, Inc.•Florissant, MO

18d

About The Position

The Sales Manager leads a high-performing store team to deliver sales growth and an exceptional guest experience. The role oversees sales, service, and operational processes across the retail business, excluding boutiques, and is accountable for Net Promoter Score. The manager drives performance through sales and in-store events, supports guest service and associate training, and ensures adherence to standard operating procedures and compliance standards. The Sales Manager promotes Ulta Beauty’s mission, vision, and values while leading Beauty Advisors, Prestige Beauty Advisors, and Lead Cashiers. The role requires a focus on results, a passion for beauty, strong guest service, the ability to learn and teach product knowledge, and the ability to lead, influence, and develop a team. The manager works a flexible full-time schedule that includes days, evenings, weekends, and holidays, and attends corporate business meetings and conferences.

Requirements

2–3 or more years of fast-paced retail management or other relevant work experience.
Financial management experience driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management experience monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to change and guiding others through change; building collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
Ability to work a flexible full-time schedule that includes days, evenings, weekends, and holidays.
Ability to attend corporate business meetings and conferences.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Promote accountability for retail and service sales, guest loyalty, payroll, omni-channel performance, and retail shrink goals.
Identify underperforming metrics and develop strategies using company programs, tools, and resources to improve profitability and sales.
Use store forecasts and payroll budgets to support scheduling, communicate staffing needs to the General Manager, and meet productivity, sales, payroll, and workload goals.
Plan and execute in-store events that enhance the guest experience, promote brand collaboration, and support sales and payroll goals.
Review and respond to financial and operational reports, store visits, and audit results.
Perform makeup applications, skincare analyses, and product demonstrations for guests.
Stay informed about industry trends, products, and services and their ingredients and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team and address staffing needs and open positions.
Build an engaged team through collaboration, communication, and prioritization of work; foster an inclusive environment that supports associate growth.
Support associate development through training, individualized feedback and coaching, performance reviews, succession planning, and development plans.
Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
Develop professional relationships with brand partners to support shared sales and service goals.
Model teamwork and guest-service excellence with the leadership team by setting priorities, providing direction and support, and sharing best practices.
Execute the Guest Engagement Leader program through business ownership, associate coaching, and a helpful, friendly guest experience that supports store performance goals.
Ensure compliance with company policies, procedures, store standards, and dress code.
Use company scheduling tools to adjust schedules and manage attendance during manager-on-duty shifts.
Use company task-management tools to prioritize and complete store workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
Protect company assets and minimize loss by maintaining workplace safety, inventory control, cash management, and loss-prevention standards.
Complete day-to-day inventory control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and product returns, and submit theft reports as needed.
Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
Use company programs, tools, and resources to improve store performance.
Communicate business trends and opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.