Sales Manager

La-Z-Boy•Charlottesville, VA

17d

About The Position

The Sales Manager is responsible for driving store and individual sales growth, developing a high-performing sales team, and supporting the store’s financial health, operational efficiency, customer experience, and community reputation. The role executes personnel and sales initiatives to meet revenue targets while upholding company values, brand standards, and expectations for ethics, integrity, and professionalism. The position reports to the Store Manager of the assigned location and has indirect influence over the sales team. The position includes 2–6 weeks of training at $20 per hour with no commission. After training, compensation includes a $10,400 annual base, uncapped commission with rates varying from 4% to 9% by sales type, and a monthly bonus opportunity of up to $1,500 based on store sales goals. The stated average annual earning potential after training is $75,000–$95,000 or more, inclusive of base pay, commission, and bonus. Pay is subject to applicable state and local minimum-wage requirements. The schedule is 40 hours per week and may include evenings, weekends, and holidays. The role requires lifting or carrying up to 50 pounds, standing for long periods, and nearly continuous repetitive hand motions, hearing, and listening. Sitting, walking, bending, and stooping are also often required. Work is subject to inside environmental conditions. Applicants must be able to pass a background check and drug screen.

Requirements

High school diploma or GED equivalent.
1–3 years of experience in a business unit with a retail sales emphasis.
Proficiency in Microsoft Office 365.
Financial understanding.
Interpersonal communication skills.
Analytical abilities.
Goal orientation.
Team management skills.
Customer service skills.
Ability to work the schedule and hours required by business needs, including evenings, weekends, and holidays.
Ability to lift and/or carry up to 50 pounds and stand for long periods.
Ability to perform nearly continuous repetitive hand motions and hearing/listening; often sit, walk, bend, and stoop.
Ability to pass a background check and drug screen.

Nice To Haves

Experience managing in a retail environment with a strong focus on sales.
Strong business acumen.
Advanced interpersonal and communication skills.
Experience building effective relationships.

Responsibilities

Achieve or surpass store and individual sales goals, annual operating benchmarks, and personal objectives.
Promote the In-home design program.
Champion and model the selling process by overseeing sales-floor interactions and evaluating team performance.
Coach, train, and support sales teams to improve sales techniques, strategies, and overall performance.
Ensure staff deliver exceptional customer service and build long-term customer relationships.
Build a motivated, cohesive team by recognizing achievements, addressing concerns, and promoting a culture aligned with company values.
Recruit, train, and mentor staff to help them meet sales targets and foster a positive work environment.
Ensure the store and team consistently reflect the company’s brand image, values, and customer experience standards.
Ensure store layout, product presentation, and employee interactions align with brand guidelines and deliver a branded customer experience.
Support company-wide marketing initiatives and promotions and ensure they are executed correctly and in line with the brand’s positioning.
Resolve customer concerns and other issues that may interfere with efficient sales operations.
Support the planning and execution of sales promotions and events.
Collaborate with support teams to ensure effective execution of operational excellence.
Ensure proper execution of existing and new systems and administrative procedures.
Uphold brand visual standards by ensuring cleanliness in employee and customer areas.
Perform other duties as assigned; duties and responsibilities may change.