Sales Manager

USA Mortgage•Paducah, KY

About The Position

The Branch Sales Manager manages branch Loan Officers and sales staff, with responsibility for branch profitability, compliance with company processes and regulatory guidelines, customer satisfaction, and timely, accurate workflow to meet client closing deadlines. The role also focuses on protecting branch revenue margins and supporting ongoing operational success. The manager directs and develops Mortgage Loan Originators, recruits and hires staff, oversees their training and ongoing mentorship, develops compensation programs, and contributes to branch production by originating loans and building a production pipeline. The position partners with Compliance, DAS U, Human Resources, Finance, and other departmental leaders on education, employee relations, recruiting, performance matters, and compliant compensation planning.

Requirements

Experience in the residential mortgage banking industry and familiarity with the company's mortgage products and investors.
Management and process-flow skills.
Strong written and oral communication and relationship-building skills.
Ability to communicate, educate, and motivate staff; manage multiple priorities; work under pressure; and adapt quickly to market fluctuations.
Positive attitude, planning and execution skills, and a strong work ethic.
Leadership and management, strategic thinking, problem-solving, interpersonal skills, ethics, teamwork, motivation, and customer service skills.
BA or equivalent, or an equivalent combination of education and experience.
Five or more years of related industry experience and/or training.
Familiarity with all residential mortgage loan products.
Mortgage Loan Originator license reflected in the NMLS system; the posting also specifies an MLO-approved license in NMLS.
Regular attendance is required.
Daily computer use requires close vision.

Responsibilities

Direct and manage Mortgage Loan Originators in their daily activities, ensuring compliance with company processes and regulatory guidelines.
Maintain knowledge of mortgage programs and guidelines and stay current with industry regulations.
Recruit and hire Mortgage Loan Originators, ensure their training is completed, and provide ongoing mentorship and management.
Develop compensation programs for branch personnel that preserve business margins and support ongoing success.
Partner with the Compliance Officer, DAS U, and other departmental management to ensure branch educational programs are fulfilled, and continue independent education.
Partner with Human Resources on employee relations and performance matters.
Coordinate recruiting with Human Resources, including posting positions, interviewing, testing assessments, and preparing offer letters.
Work with Finance and Human Resources to develop compensation plans for commissioned Mortgage Loan Originators in compliance with CFPB regulations.
Originate loans and build a production pipeline to contribute to branch production.
Manage branch workflow to ensure it is accurate and timely, meets client closing deadlines, and supports customer satisfaction and branch profitability.