Sales Manager, South Park Mall

Knitwell Group•Charlotte, NC

1d•Onsite

About The Position

As a Sales Manager, you are part of the store leadership team that brings the Ann Taylor brand experience to life by cultivating customer and associate engagement. You partner with the Store Manager to drive sales by delivering an omnichannel experience and fostering genuine customer connections and a strong store culture. You educate, coach, and mentor associates on brand behaviors and authentic customer relationships. In partnership with the Store Manager, you help build a high-performing team, drive results, and deliver operational excellence.

Requirements

Excellent customer service and interpersonal skills.
Strong people management skills and the ability to develop talent.
Technology proficiency and ability to operate a point-of-sale system.
Strong business acumen and ability to create action plans to drive results.

Nice To Haves

1 year of retail management experience (preferred).
A hospitality mindset when connecting with customers.

Responsibilities

Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
Build genuine customer relationships by ensuring high associate engagement and customer service levels.
Model brand behaviors and cultivate a customer-centric culture.
Onboard new hires and develop an effective team of associates.
Create an inclusive store environment where associates feel welcome and engaged.
Provide in-the-moment feedback and coaching to help associates excel in customer interactions.
Uphold the highest brand visual standards for merchandise on the sales floor.
Lead activities that drive the store's financial and operational performance objectives.
Balance selling responsibilities with overall store operations activities.