Sales Manager

Faena Hotels and Residences LLC • Miami Beach, FL

7h • Onsite

About The Position

The Sales Manager is part of the transient sales team and drives revenue through the acquisition, development, and retention of direct luxury leisure guests, consortia advisors, specialty wholesale partners, and corporate accounts. The role supports Faena Miami Beach’s position as a premier luxury destination, cultivates strategic partnerships, and maximizes RevPAR while upholding the hotel’s Forbes 5-Star service culture and brand standards.

The ideal candidate is a relationship-driven luxury sales professional with knowledge of transient market segments and rate strategies. They can close a high volume of sales transactions while delivering excellent client service and carefully managing guest details. The candidate should be self-organized, able to multitask across client priorities, and comfortable in a high-touch, high-performance hospitality environment.

Requirements

• At least 2 years of sales experience in luxury or upper-upscale hospitality, with a strong focus on leisure and transient business.
• Proven success managing and growing luxury leisure accounts.
• Strong understanding of transient distribution channels, consortia programs, and luxury travel advisor networks.
• Excellent selling, presentation, negotiation, and relationship-building skills.
• Excellent written and spoken English grammar skills.
• Highly organized, results-driven, and able to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
• Proficiency in CRM and hotel sales systems.
• Ability to adapt and work flexible hours, including evenings, weekends, and travel as required for client engagements and industry events.
• Ability to lift up to 25 pounds and occasionally exert up to 50 pounds of force, frequently up to 20 pounds, and constantly up to 10 pounds to move objects.
• Ability to move safely in uneven terrain or confined spaces, respond to dangerous situations, and remain stationary for 8 hours or more; walking and standing are required for the remainder of the workday.
• Availability to work when the facility is open, which may include nights, weekends, and holidays.
• CPR and First Aid certification.

Nice To Haves

• Bachelor’s degree in Hospitality Management, Business, Marketing, or a related field.
• Experience with Delphi, Salesforce, or Opera.

Responsibilities

• Acquire, develop, and manage a portfolio of direct guests, luxury and consortia travel agencies, specialty wholesale accounts, and local corporate accounts.
• Generate new business and leads through sales calls, site inspections, networking events, trade shows, and client entertainment.
• Organize client meetings and effective sales call programs, and travel within Florida, the Southeast U.S., and to U.S. conferences and trade events as needed.
• Support two remote Area Directors of Transient Sales with site tours and client sales activities.
• Deliver effective sales presentations virtually and in person.
• Maintain relationships with travel advisors, wholesale and corporate travel managers, executive assistants, chiefs of staff, and direct guests.
• Collaborate with Revenue Management on rate strategies, account production, and market segmentation.
• Analyze managed accounts to drive year-over-year revenue growth and identify trends and opportunities.
• Support transient demand strategies during need periods and shoulder seasons.
• Ensure transient business aligns with hotel positioning, rate integrity, and profitability goals.
• Represent Faena Hotel Miami Beach in a manner consistent with its luxury positioning and cultural ethos.
• Conduct personalized site inspections and curate bespoke client experiences reflective of the Faena brand.
• Work with Operations, Front Office, Butler, Guest Experience, and Guest Recognition teams to ensure seamless execution of confirmed or contracted reservations.
• Maintain accurate records of sales activities, sales calls, and production in CRM systems.
• Prepare monthly sales call and production reports, targeted action plans, and pre- and post-trip reports.
• Ensure booking details, contracts, rate loading, and account details are accurate and comply with internal procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed