Hotel Sales Manager

Sincere Hospitality•San Antonio, TX

7d•Onsite

About The Position

We are actively hiring for a Sales Manager with growth opportunity. Sincere Hospitality is a brand-new management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve. Do you find it easy to be motivated and drive success? Do you understand the importance of a great sales strategy? Do you enjoy meeting new people and staying connected in a fast-paced environment? If you relate to any of these qualities, this could be the fulfilling job you are looking for!

Requirements

High School Diploma or GED
Proficiency in Microsoft Office programs
2-3 years of proven experience within the hospitality industry
Excellent communication, negotiation, and interpersonal skills.

Nice To Haves

Bachelor's (Preferred)
Brand Experience (Preferred)

Responsibilities

Warmly and professionally welcomes all guests and ensures quality check-in and checkout experience.
Utilize a "hands-on" approach to build and maintain strong relationships with key clients, corporate accounts, and industry partners.; as well as securing, qualifying, and following up on leads to book new clients.
Identify and secure new business opportunities and proactively address client needs and concerns to enhance satisfaction and loyalty.
Conduct regular market analysis to identify new business opportunities.
Stay informed about industry trends and competitor activities to inform sales strategies.
Oversee or carry out the development of effective sales collateral and presentations.
Create and equip yourself with compelling materials to showcase the hotel's offerings.
Ensure professionally and timely written correspondence, proposals, bids, and follow-up.
Answers calls, texts, and emails as appropriate; responding to each inquiry in a timely manner.
Maintains and updates accurate records using the hotel systems and sales systems, such as the PMS and CRM systems.
Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies.
Develop and implement comprehensive sales strategies to achieve revenue goals.
Identify market trends, competitor activities, and customer needs to inform sales approaches.
Monitor and analyze sales performance against targets and adjust strategies as needed.
Assign duties to staff and provide training or other assistance to ensure consistency with regard to hotel policies, operations procedures, safety standards, and quality service.
Attend regular team meetings to communicate updates, share feedback, and address any issues.
Implement initiatives to position the hotel as a leader in the market.
Monitoring of rooms inventory, availability, and rates.
Quickly establish rapport with guests to create memorable moments.
Receives and resolves, or assists in resolving, escalated guest complaints and employee issues.