Hotel Sales Manager

Lodging Dynamics•Laie, HI

23h•Onsite

About The Position

The Hotel Sales Manager is responsible for driving group and leisure revenue through proactive sales efforts, strategic account management, and strong client relationships. This role partners closely with Revenue Management, Sales Support, and Operations to grow market share, optimize RevPAR, and deliver exceptional, brand-forward customer experiences in alignment with Marriott standards.

Requirements

Associate's degree from an accredited university or equivalent in related field.
A minimum four (4) years of experience in the hotel sales and marketing or hospitality field required.
Proficient in time management; the ability to effectively organize and manage multiple priorities.
Emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members at all levels.
Skilled in fostering a collaborative environment and inspiring high performance within a team.
Analytical and problem-solving skills.
Performs well with frequent interruptions and/or distractions.
Understands how to develop and implement business strategies.
Ability to interpret and create policies, procedures, and manuals.
Able to communicate appropriately and effectively with all levels of management and external stakeholders.
Ability to effectively listen, understand, and resolve challenges and concerns from management, team members, and/or customers (internal/external).
Exceptional interpersonal skills to include coaching, counseling, and mentoring.
Able to identify and seize revenue-generating opportunities while effectively managing costs and resources.
Capable of developing and executing a comprehensive business strategy that aligns with brand identity and exceeds guest expectations.
Knowledge of key industry trends, best practices, regulations, and the current industry landscape.
Proven ability to drive revenue growth, optimize costs, and achieve financial targets.
Able to engage diplomatically and effectively with third party operators and owners, empathizing and reacting appropriately to partner feedback and helping resolve issues where necessary.
Proficient in public speaking.
Basic math skills.
Proficient in Google Docs/Microsoft Word.
Proficient in Google Sheets/Microsoft Excel.
Proficient in Google Slides/Microsoft PowerPoint.
Proficient in Gmail/Microsoft Outlook.
Ability to adjust effectively to evolving work environments and shifting customer (internal/external) requirements.
Able to maintain a positive and professional working environment.
Fosters a culture of excellence.
Able to work effectively in a culturally diverse environment and support diversity and inclusion within the organization.

Nice To Haves

10% travel required.

Responsibilities

Proactively solicit group and leisure business aligned with the hotel's overall sales strategy.
Identify and secure new business through prospecting, sales calls, networking events, tradeshows, and community involvement.
Develop, execute, and manage sales action plans to meet or exceed assigned revenue and room night goals.
Maintain and grow existing client relationships to drive repeat and referral business.
Solicit, negotiate, and close group and leisure business within established pricing and contract parameters.
Manage assigned accounts in accordance with Marriott sales processes and brand standards.
Conduct site inspections and deliver compelling client presentations highlighting hotel amenities and unique selling points.
Serve as the primary client contact throughout the sales cycle, ensuring a seamless transition to Operations.
Deliver exceptional customer service that drives guest satisfaction, loyalty, and long-term partnerships.
Analyze STR reports, market trends, and competitor activity to identify opportunities for revenue growth.
Partner closely with Revenue Management to optimize pricing, inventory, and total revenue performance.
Participate in weekly sales, revenue, and strategy meetings, providing actionable insights and recommendations.
Support execution of Property Sales Reviews (PSR) and quarterly Sales & Marketing action plans.
Uphold Marriott brand standards and Lodging Dynamics service culture in all interactions.
Maintain accurate account records, contracts, and required sales documentation.
Demonstrate professional appearance, reliable attendance, and effective communication.
Attendance is a key component of this position.
Maintains open and effective communication with team members and management.
Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.
Completes all required Company training/compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties and responsibilities as assigned.