Hotel Manager

Hampton Inn Waldorf•Waldorf, MD

4d•Onsite

About The Position

At TLTsolutions, we specialize in the investment, development, and management of premier hotel and other real estate properties. Our founder, transitioning from a distinguished career in healthcare leadership and consulting, established our firm with a clear mission: to empower individuals and families to build generational wealth through strategic real estate investments. Today, TLTsolutions manages a multi-million dollar portfolio primarily focused on the hospitality industry, dedicated to maximizing profitability and asset value while delivering exceptional guest experiences. Canza Management is the operational arm and property management subsidiary of TLTsolutions, responsible for overseeing and optimizing the performance of our portfolio of premium-branded hotel properties. Our commitment to operational excellence drives every aspect of our business. We employ a hands-on approach, ensuring that we exceed the standards expected by our guests, team members, and investors. Joining TLTsolutions and Canza Management means becoming part of a dynamic team that values professionalism, excellence, and strategic thinking. We empower our employees to take initiative in their roles and further their professional development through our continuous learning, growth, and collaboration culture.

Requirements

Proven ability to lead and inspire teams in a hotel environment, driving operational efficiency and guest satisfaction.
Strong business acumen with experience in aligning operational strategies with broader corporate objectives.
A passion for delivering exceptional guest experiences, with a proactive approach to addressing guest feedback and service improvement.
Experience in managing budgets, financial reporting, and ensuring operational compliance with local regulations.

Responsibilities

Ensure seamless daily operations, maintaining high standards of efficiency and exceptional guest experiences.
Lead efforts to continuously improve guest satisfaction by reviewing service delivery, addressing guest feedback, and implementing new service initiatives. Ensure any guest-related issues are handled promptly and effectively.
Meet regularly with the General Manager to ensure that the hotel’s operational strategies align with broader corporate goals and initiatives. Engage with key stakeholders to drive the hotel’s performance in line with market trends.
Conduct synchronization meetings with department heads and the Operations Manager to foster strong collaboration and consistency between departments to achieve high standards of service delivery.
Provide daily briefs to the General Manager on key operational, financial, and guest-related matters. Compile and present operational and financial reports to the GM for review, offering insights on performance trends and potential areas for improvement.
Prepare initial budget proposals and review them with the General Manager before final approval. Monitor operational and financial performance to ensure adherence to the budget and maximize profitability.
Work with the Sales and Marketing Manager to develop and adjust strategies aimed at maximizing revenue, occupancy, and overall property performance.
Assist the General Manager and TLTsolutions’ executive leadership in broader strategic planning sessions, providing insights and operational data to influence long-term planning and business strategies.
Coordinate with the General Manager on leadership training programs for hotel management, including succession planning to ensure continued growth and operational stability.