Hotel Sales Manager

The Ohio State University • Columbus, OH

2d • $19 - $25 • Onsite

About The Position

The Hotel Sales Manager will be responsible for soliciting and developing group account leads for The Blackwell Inn and Pfahl Conference Center. This role requires excellent communication skills, a proactive approach to soliciting new business, and the ability to exceed established goals for the designated market segment. The manager will actively participate in strategies to ensure the closing of each business opportunity to maximize revenue and ensure business is turned over properly and in a timely fashion for proper service delivery in accordance with hotel standards. This position also involves managing accounts to achieve guest satisfaction, generating sales plans and strategies to meet or exceed revenue goals, and capturing a higher percentage of the current market share. The role includes representing the property with prospective customers, conducting property tours, consulting with coordinators regarding detailed arrangements, and responding to leads efficiently. Effective communication with external and internal clients in a friendly, positive manner with confidence is essential. The manager must meet/exceed client needs and resolve client issues, even in challenging situations, while managing multiple projects simultaneously and meeting deadlines. The role requires working well under pressure, being flexible and organized with attention to detail, and acting as a team player with a positive attitude. Excellent time management, prospecting, and negotiating skills are necessary, along with self-motivation, creativity, and energy. Proficient computer skills, including Microsoft products, Amadeus/Delphi sales system, and knowledge of OPERA PMS, are required. The Blackwell Inn is a 24/7 operation, so this position will operate with a flexible schedule and will require some evening and weekend hours. Performs other duties as assigned.

Requirements

• High School diploma or GED.
• 2 years of relevant experience required.
• Proficient computer skills including Microsoft products.
• Proficient in Amadeus/Delphi sales system.
• Knowledge of OPERA PMS.

Nice To Haves

• Certification or vocational training may be required.
• Associate degree in relevant field may be preferred.
• 4-6 years of relevant experience preferred.

Responsibilities

• Soliciting and developing group account leads for The Blackwell Inn and Pfahl Conference Center.
• Aggressively soliciting new business and exceeding established goals for the market segment.
• Actively participating in strategies to ensure closing on each business opportunity to maximize revenue.
• Ensuring business is turned over properly and in a timely fashion for proper service delivery in accordance with hotel standards.
• Managing accounts to achieve guest satisfaction.
• Achieving and/or exceeding all revenue goals by soliciting past and new business.
• Generating sales plans and strategies to meet and/or exceed revenue goals.
• Capturing a higher percentage of the current market share.
• Representing the property with prospective customers, conducting property tours and consulting with coordinators regarding detailed arrangements.
• Responding to leads in an efficient and expeditious manner.
• Communicating effectively with external and internal clients in a friendly, positive manner with confidence.
• Meeting/exceeding client needs and resolving client issues, even through challenging situations.
• Managing multiple projects simultaneously and meeting deadlines.
• Working well under pressure, being flexible and organized with attention to detail.
• Acting as a team player with a positive attitude.
• Utilizing excellent time management, prospecting, and negotiating skills.
• Operating with self-motivation, creativity, and energy.
• Utilizing proficient computer skills including Microsoft products, Amadeus/Delphi sales system, and OPERA PMS.
• Performing other duties as assigned.

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED