Sales Manager (Hotel)

AT&T Hotel & Conference Center • Austin, TX

12d • Onsite

About The Position

The ideal Sales Manager represents the property in the development of market segment(s) and new customer relationships while maintaining existing relationships with assigned accounts, consistently striving to maximize revenue in rooms, public space, food and beverage, and ancillary products and services.

Requirements

• Basic Property product knowledge, i.e., staffing, operations, safety, security, union rules, structural, terminology, fire, police and health codes, hotel policies, city ordinances.
• Basic knowledge of the property structure/layout and how all departments interact.
• Basic knowledge of various types of set up styles used in the meeting rooms.
• Basic knowledge of audio visual equipment, telecom equipment, lighting and room temperature control.
• Extensive knowledge of market and related meeting industry.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
• Quantitative processing of data via office machine equipment, mathematical computations and analytical skills necessary to accurately determine and communicate financial, forecasting and space utilization calculations.
• Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Word, Excel, Outlook, Delphi FDC (or in house sales system), Market Vision, Internet and Intranet.
• Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials.
• Possess a good conceptual understanding of electronic devices and the ability to operate such items as copy machines, slide projectors, microphones, computers, portable radios, pagers, etc.
• Ability to complete a contract in compliance with all checklists, standards and property policies.
• Interpersonal skills to provide overall guest satisfaction.
• Minimum of two years of experience in conference center or hotel sales.

Nice To Haves

• Bachelor’s degree in Hotel Management, Business Administration, Marketing or Communications preferred.

Responsibilities

• Build and maintain strong relationships with partners like AHLI (Associated Luxury Hotels International), Visit Austin, and the University of Texas at Austin.
• Solicit, respond to, and negotiate with persons requiring group accommodations (over 10 guest rooms) with or without meeting space and/or on-site catering, based upon market segment and account files assigned by the Director of Sales (and Marketing).
• Represent the property in significant interactions dealing with customers relative to sales and operational questions, concerns, and issues.
• Negotiate contracts with customers and commission agreements with third-party agencies.
• Initiate the preparation of proposals and/or contracts to advise prospective customers primarily of the guest rooms, meeting space and/or banquet date, space and rate availability. Develop and quote prices for same.
• Engage in outside sales activities to discuss business opportunities and entertain customers in local and assigned markets.
• Direct site visits and H.O.S.T. programs for respective accounts and participate in tradeshows, industry and customer events.
• Attend weekly sales departmental meetings and other scheduled meetings to support business operations.
• Conduct site inspections with potential customers, visiting guest rooms, meeting space and banquet facilities, as well as other property facilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree
• Number of Employees: 1-10 employees