Sales Manager

Central States•Jasper, AL

17d

About The Position

The Sales Manager is responsible for strategic oversight and operational execution of the inside sales function within the manufacturing division. This role ensures consistent use of standard operating procedures, adherence to customer service and retention protocols, and progress toward divisional sales objectives. The Sales Manager directly manages Territory Sales Managers (TSMs), providing leadership, structured training, and performance coaching in support of organizational goals. The role optimizes sales territories, coordinates sales activities with inventory and production capacity, and addresses quality concerns through root cause analysis and corrective action planning. It also leads compliance with internal policies, succession planning, and improvements to customer engagement strategies. As a liaison between inside sales and other business functions, the Sales Manager supports operational excellence, customer satisfaction, and sustainable growth. The position is performed in an office environment and requires minimal travel, approximately 10 percent. Central States describes its employees as employee-owners and emphasizes the values “Own It,” “Can Do,” and “Act in Love.”

Requirements

At least 3 years of management experience in a customer service environment.
Ability to occasionally lift office products and supplies.
Ability to communicate verbally and electronically.
Ability to perform extensive reading as part of the role.

Nice To Haves

Ability to create presentations using Microsoft PowerPoint.
Ability to analyze data using Microsoft Excel.

Responsibilities

Provide overall direction, coordination, and evaluation of the inside sales team.
Staff and train team members and conduct performance evaluations to develop employees and control sales strategy execution.
Assign key accounts and customers, coach Territory Sales Managers on activities and performance, and align their work with KPIs and goals.
Lead succession planning and maintain leadership bench strength within the team.
Develop and implement sales plans aligned with divisional and organizational priorities.
Ensure consistent execution of standard operating procedures and monitor performance against KPIs and sales targets.
Build and maintain long-term customer relationships through proactive communication and service excellence.
Engage directly with customers to support retention and satisfaction initiatives, and conduct field visits as needed to strengthen partnerships and gather customer insights.
Use social media outlets to promote the company’s brand, culture, values, competencies, and products and increase brand awareness among industry partners, customers, employees, and candidates.
Partner with Operations and Logistics to align sales activity with production capacity and inventory availability.
Coordinate responses to capacity constraints or inventory outages and communicate clearly with customers.
Collaborate with Supply Chain and Production to resolve issues affecting service delivery.
Lead root cause analysis and corrective action planning for sales quality issues, including RMA-related concerns.
Promote continuous improvement in sales processes and customer engagement.
Ensure compliance with internal policies and procedures, quality standards, and operational discipline.
Perform other department-related duties and activities as needed to support operations and responsibilities.

Benefits

Employee ownership through an ESOP, including an annual allocation of company stock.
401(k).
Education assistance of up to $5,250 each year.
Profit-sharing bonus or Own It bonus.
Medical coverage with 100% employer-paid coverage available.
Dental insurance.
Vision insurance.
Holiday pay.
Paid time off, including paid time to support a cause close to the employee’s heart.
Employee Assistance Program with emotional, work and lifestyle, legal, financial, and digital support.
Care Guides to help employees navigate the healthcare system.
Life insurance equal to 1.5 times annual salary, 100% employer paid.
Wellness Program with the opportunity to earn up to $1,200 annually when enrolled in a medical plan.
Health Savings Accounts.
Flexible Spending Accounts.
Short-Term Disability.
Long-Term Disability, 100% employer paid.
Performance-based merit increases.
SHINE program offering employee financial assistance and dependent scholarships.