Sales Manager - Lithia Crossing

Warby Parker•Brandon, FL

About The Position

Warby Parker is seeking a service-oriented Sales Manager to support a team of Retail Advisors and create exceptional glasses-shopping experiences. The role combines customer engagement and team leadership with process improvement, inventory oversight, point-of-sale troubleshooting, and store operations. The Sales Manager helps develop and implement better ways to serve customers, contributes to special projects, and works with Retail leaders to support the store's success.

Requirements

Retail experience, including at least 1 year in a management position.
Exceptional interpersonal skills.
Managerial experience in sales or operations at a complex, customer-focused retailer.
A self-starter with an entrepreneurial spirit.
Eagerness to learn new skills.
An upbeat and empathetic team player.
Ability to perform consistently and help teammates reach their targets.
Ability to bring positive energy to the workplace, including when working long hours.
Must not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Communicate Warby Parker's values and brand philosophy to customers.
Troubleshoot the point-of-sale system.
Oversee the store's inventory management procedures.
Develop processes that improve customer service and shopping experiences.
Manage and implement daily zoning schedules.
Open and close the store.
Lead shift-start and end-of-day meetings, as well as roundtables and other meetings as needed.
Direct a team of 8–10 team members and demonstrate excellent service.
Help conduct biannual team member performance reviews with the Store Leader and Associate Store Leader.
Assist with new-hire onboarding and ongoing training.
Treat customers with respect and cultivate an inclusive, service-minded work culture.

Benefits

Health, vision, and dental insurance for full-time employees.
Life and AD&D insurance for full-time employees.
Paid sick leave for full-time and part-time employees, subject to stated eligibility and accrual terms.
Paid holidays for full-time employees.
Vacation days for full-time employees.
Retirement savings plan (401(k)) for full-time employees.
Parental leave, including for non-birthing parents, for full-time employees.
Short-term disability for full-time employees.
Employee Stock Purchase Plan for full-time and part-time employees.
Employee Assistance Program (EAP) for full-time and part-time employees.
Bereavement support for full-time employees.
Optical Education Reimbursement for full-time employees.
Free eyewear for full-time and part-time employees.