Sales Manager

Ulta Beauty, Inc.•Stroud Township, PA

About The Position

The Sales Manager leads a high-performing team of Beauty Advisors, Prestige Beauty Advisors, and Lead Cashiers to deliver sales growth across store categories. The role is accountable for the retail business excluding boutiques, including sales, service, operational processes, Net Promoter Score, and the guest experience. The Sales Manager drives results through performance, people, and process: meeting sales and service goals, developing associates, and ensuring compliance with operating procedures and standards. The position calls for a passion for beauty, strong guest service, product knowledge, and the ability to lead, influence, and develop a team. The Sales Manager supports store profitability and productivity by analyzing business results, managing scheduling needs within payroll budgets, planning in-store events, and executing company programs. The role also hires and develops talent, coaches associates, builds an inclusive and collaborative team, and fosters relationships with brand partners. Operational duties include enforcing policies and standards, managing workload and inventory processes, protecting company assets, and communicating business trends and opportunities to field leadership. This is a full-time position with a flexible schedule that includes days, evenings, weekends, and holidays. The role requires attending corporate business meetings and conferences and involves continuous mobility around the store, frequent bending, pushing, pulling, stooping, reaching, and twisting, lifting or moving up to 25 pounds, and continuous coordination and manipulation of objects.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Financial management experience, including driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to change; developing collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, including point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
Ability to work a flexible, full-time schedule including days, evenings, weekends, and holidays.
Ability to attend corporate business meetings and conferences.
Ability to meet the position's physical demands, including continuous store mobility and coordination, frequent bending and related movements, and lifting or moving up to 25 pounds.

Nice To Haves

Bachelor’s degree is preferred.

Responsibilities

Lead a team of Beauty Advisors, Prestige Beauty Advisors, and Lead Cashiers to meet or exceed sales, service, guest loyalty, payroll, omni-channel, and shrink goals.
Identify underperforming business metrics and develop strategies to improve profitability, sales growth, and operational performance.
Use store forecasts and payroll budgets to support scheduling, productivity, sales goals, and timely completion of workload.
Plan and execute in-store events that enhance the guest experience and support sales and payroll goals.
Review and respond to financial and operational reporting, store visit results, and audit results.
Perform makeup applications, skincare analyses, and product demonstrations for guests.
Stay informed about industry trends, products, services, ingredients, and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team and address staffing needs and open positions.
Build an engaged, inclusive team through collaboration, communication, and prioritization of work.
Support associate development through training, feedback, coaching, performance reviews, succession planning, and individual development plans.
Participate in ongoing training and ensure direct reports participate in brand and category education.
Develop brand partner relationships that support shared sales and service goals.
Model teamwork and guest service excellence, set priorities, provide direction, and share best practices with the leadership team.
Execute the Guest Engagement Leader program and coach associates to deliver helpful, friendly guest experiences and achieve store performance goals.
Ensure compliance with company policies, procedures, standards, and dress code.
Use company scheduling and task-management tools to manage schedules, attendance, and store workload.
Protect company assets and minimize loss by maintaining safety, inventory control, cash management, and loss-prevention standards.
Execute inventory-control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and product returns, and complete theft reporting as needed.
Support adoption of company initiatives and technology and ensure store tasks are completed.
Use company programs, tools, and resources to improve store performance.
Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.