Sales Manager, Partner Account Management

CallRail•Atlanta, GA

2d•Hybrid

About The Position

CallRail is looking for a Sales Manager, Growth Partner Account Management. This role involves leading and developing a team of tenured and capable individuals to achieve higher performance. The manager will focus on coaching, building systems, and fostering career development within the team. A key aspect of the role is driving revenue performance by meeting MRR retention, cross-sell, and expansion targets, while also identifying and intervening in at-risk accounts. The position also emphasizes leveraging AI as a force multiplier to reclaim selling time and improve efficiency. Additionally, the Sales Manager will shape the go-to-market strategy for the agency segment, identify market whitespace, and collaborate with various departments like Marketing, Product, and Sales Operations to influence strategy and improve processes. The role requires owning the forecast and presenting pipeline and performance trends to senior leadership using tools like Salesforce, Outreach, Looker, and Gong.

Requirements

5+ years in account management, customer success, or B2B sales
2+ years leading or managing a team
Demonstrated track record of hitting MRR retention, upsell/cross-sell, and expansion targets in a SaaS or tech-enabled services environment
Experience managing or selling into or through marketing agencies
Proven ability to coach consultative selling, account planning, and executive engagement
Strong forecasting skills and comfort presenting the pipeline to senior leadership
Experience shaping sales strategy at the segment level
Proficiency in Salesforce/Looker
Experience with Outreach and Gong (or equivalent)
Clear, confident communicator

Nice To Haves

Background in marketing technology, analytics, or a platform serving agencies or SMBs
Experience managing in high-velocity, agency-driven, or partner account environments
Familiarity with call tracking, attribution modeling, or conversation intelligence products
Demonstrated use of AI tools to improve team efficiency and selling

Responsibilities

Lead and develop the team, raising their ceiling and building consistent systems.
Run structured coaching cadences: weekly 1:1s, call coaching, pipeline reviews, and skill-specific development plans.
Build and share playbooks, talk tracks, and account strategies tailored to the agency model.
Actively partner with reps on high-stakes accounts and complex negotiations.
Invest in career development for top performers and identify future leaders.
Recruit and onboard new talent when headcount opens up.
Own and exceed MRR retention, cross-sell, Voice Assist expansion, and new partner productivity targets.
Ensure every rep has a clear, documented growth strategy for their book.
Identify at-risk accounts early and lead intervention plays.
Run tight pipeline hygiene and deliver accurate monthly forecasts.
Integrate AI into team workflows for call prep, account research, follow-up drafts, and pipeline hygiene.
Use AI to surface expansion signals and prioritize outreach.
Model AI-enabled selling behavior for the team.
Continuously evaluate new tooling/methods that extend the team's capacity.
Identify whitespace and inform pricing/packaging decisions for the agency segment.
Surface patterns across the book (competitive pressure, product friction, partner churn signals) and bring data-backed recommendations to leadership.
Collaborate with Marketing on retention campaigns, case studies, and account-based plays.
Partner with Product to translate customer insight into roadmap influence.
Work with Sales Operations to improve process, tooling, and reporting infrastructure.
Present pipeline and forecast weekly to the Director of Growth Account Management.
Leverage Salesforce, Outreach, Looker, and Gong to monitor activity, track pipeline health, and diagnose performance trends.
Escalate systemic issues with specificity and a point of view.