Sales Manager, Account Management

Engine • Chicago, IL

2d • Hybrid

About The Position

Engine is excited to add a Sales Manager, Account Management to our Sales Org! In this role, you will lead, coach and empower our AM team as we scale. Our Account Managers are responsible for delivering results by driving retention, expansion and loyalty across our customer base. As a leader, you’ll leverage your expertise to empower your team to build world-class relationships with our customers and drive them to maximize the value of the Engine platform. Most importantly, you’ll inspire your team to grow professionally and cultivate the next leaders of the Hotel Engine organization.

Your Mission
As part of the Engine team, you’ll play a vital role in an environment where innovation meets collaboration. Here’s what you’ll take charge of:

Hire, coach, and develop a best in class sales-focused account management team in a land & expand model.
Own team metrics, and drive the plan to exceed quota tied to onboarding, retention, and expansion targets
Develop a team that embodies Hotel Engine DNA, act with ownership, bias for action and will to win!
Partner with AMs & Regional Directors to craft account strategy to maximize share of wallet by proactively hunting expansion opportunities and proactively addressing risks.
Personally develop strong relationships with executive stakeholders at key accounts; play a key customer facing role in high value, high potential relationships
Leverage data to make informed decisions about customer risk and retention; implement new and innovative approaches to increase expansion revenue
Serve as a thought leader, customer advocate and partner to your employees and customers
Build a creative and innovative culture, and a passion for providing an exceptional customer experience
Collaborate cross-functionally with Sales, Project Services, Member Support, Ops and Finance to align on priorities, partner on customer needs and opportunities, and deliver increasing value over time to our customers

Requirements

• 2+ years management experience leading an Account Management/Sales team in a high-growth environment.
• Demonstrated strong ability to lead through change.
• A strong team player, a self-starter who thrives in a fast-paced, high-growth start-up environment.
• A self-driven, high-energy leader with excellent cross-functional collaboration skills.
• Demonstrated strong sense of radical candor and ability to ensure feedback is being implemented.
• Owning and managing monthly and quarterly team metrics including quota and retention.
• Experience leading with a sales-driven mindset, taking a highly proactive approach to identify and capitalize on revenue growth opportunities, consistently driving business expansion and client success.
• Passion for revenue growth and is able to bring ideas to help product usage and customer retention through data-driven decision-making.
• Previous experience selling into or driving strategy, ROI, and value conversations with executive stakeholders.
• Excellent communication skills across mediums and stakeholder groups (employees, execs, customers, prospects).
• Outstanding listening skills are an absolute must.
• Prior experience using Salesforce.

Nice To Haves

• Demonstrated people management, performance management, coaching, and development experience.
• Experience call coaching with Gong (or equivalent) preferred.

Responsibilities

• Hire, coach, and develop a best in class sales-focused account management team in a land & expand model.
• Own team metrics, and drive the plan to exceed quota tied to onboarding, retention, and expansion targets
• Develop a team that embodies Hotel Engine DNA, act with ownership, bias for action and will to win!
• Partner with AMs & Regional Directors to craft account strategy to maximize share of wallet by proactively hunting expansion opportunities and proactively addressing risks.
• Personally develop strong relationships with executive stakeholders at key accounts; play a key customer facing role in high value, high potential relationships
• Leverage data to make informed decisions about customer risk and retention; implement new and innovative approaches to increase expansion revenue
• Serve as a thought leader, customer advocate and partner to your employees and customers
• Build a creative and innovative culture, and a passion for providing an exceptional customer experience
• Collaborate cross-functionally with Sales, Project Services, Member Support, Ops and Finance to align on priorities, partner on customer needs and opportunities, and deliver increasing value over time to our customers

Benefits

• Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
• Check out our full list at engine.com/culture .

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed