Sales Manager, Growth Partner Account Management

CallRail•Atlanta, GA

3d•Hybrid

About The Position

CallRail is looking for a Sales Manager, Growth Partner Account Management. This role involves leading and developing a team of tenured account managers, driving revenue performance, deploying AI as a team multiplier, shaping go-to-market strategy for the agency segment, and owning the forecast. The position is based in the Atlanta office and requires in-office presence on Tuesdays and Thursdays.

Requirements

5+ years in account management, customer success, or B2B sales
2+ years leading or managing a team
Demonstrated track record of hitting MRR retention, upsell/cross-sell, and expansion targets in a SaaS or tech-enabled services environment
Experience managing or selling into or through marketing agencies
Proven ability to coach consultative selling, account planning, and executive engagement
Strong forecasting skills and comfort presenting the pipeline to senior leadership
Experience shaping sales strategy at the segment level
Proficiency in Salesforce/Looker
Experience with Outreach and Gong (or equivalent)
Clear, confident communicator

Nice To Haves

Background in marketing technology, analytics, or a platform serving agencies or SMBs
Experience managing in high-velocity, agency-driven, or partner account environments
Familiarity with call tracking, attribution modeling, or conversation intelligence products
Demonstrated use of AI tools to improve team efficiency and selling

Responsibilities

Lead and develop the team by running structured coaching cadences, building playbooks, partnering on high-stakes accounts, investing in career development, and recruiting/onboarding talent.
Drive revenue performance by owning and exceeding MRR retention, cross-sell, Voice Assist expansion, and new partner productivity targets.
Ensure every rep has a clear, documented growth strategy for their book and identify at-risk accounts early for intervention.
Run tight pipeline hygiene and deliver accurate monthly forecasts.
Deploy AI as a team force multiplier by integrating AI into team workflows, using AI to surface expansion signals, and modeling AI-enabled selling behavior.
Continuously evaluate new tooling/methods that extend the team's capacity.
Shape go-to-market strategy for the agency segment by identifying whitespace and informing pricing/packaging decisions.
Surface patterns across the book (competitive pressure, product friction, partner churn signals) and bring data-backed recommendations to leadership.
Collaborate with Marketing on retention campaigns, case studies, and account-based plays.
Partner with Product to translate customer insight into roadmap influence.
Work with Sales Operations to improve process, tooling, and reporting infrastructure.
Own the forecast by presenting pipeline and forecast weekly to the Director of Growth Account Management.
Leverage Salesforce, Outreach, Looker, and Gong to monitor activity, track pipeline health, and diagnose performance trends.
Escalate systemic issues with specificity and a point of view.