Sales Manager- New Business 50-999

Blue Cross Blue Shield of Michigan•Detroit, MI

9d•Onsite

About The Position

Responsible to plan, organize, control, direct and lead sales office and/or specialized sales area. Accountable for development, planning and leadership to ensure increasing market share and membership for BCBSM and/or BCN to meet corporate goals and objectives. Plan, organize, and direct activities of an assigned business area including but not limited to planning, training, motivation, staff development, staff selection and communication. Develop sales and customer relation strategies for sales teams and/or customers and coordinate problem resolution to ensure that objectives are met, and problems are resolved to the benefit of customers, agents and the corporation. Monitor and communicate to BCBSM and/or BCN management competitive products, practices, trends, attitudes and issues of customers, labor, community leaders, etc. Develop plans that ensure cohesive working relationships between constituents to maximize sales potential. Ensure prompt, accurate and courteous responses to complex customer inquiries and the efficient handling of administrative services. Provide input for product development, marketing strategy and services as they impact sales results and customer satisfaction. Perform analysis and team management through Salesforce Customer Relationship Management. Responsible for annual forecasting and development of annual business plans and oversight of the implementation for the business area. Set realistic goals for new business, service and retention. Coordinate and prepare the business units annual budget. Execute function and/or area objectives that support increasing membership and continuous business process improvements. Accountable for monitoring and managing adherence to all corporate and divisional policies, procedures and practices, including leadership competencies, customer data administration, resell process, etc. Participate in various forms of community relations to support positive corporate and marketing images.

Requirements

Bachelor's Degree in Business Administration, Marketing or related field required.
Five (5) to seven (7) years of concept sales or marketing experience.
Valid Michigan Accident and Health Insurance License required within 90 days of start date.
Valid and unrestricted Michigan driver’s license required within 90 days of start date.
Three (3) to five (5) years of management experience (e.g., customer, staff, etc.).
Excellent analytical, organizational, planning, presentation, problem resolution, sales, verbal and written communication skills.
Detailed understanding of decision making, new business and retention efforts, resell and sales processes.
Thorough knowledge of BCBSM financial arrangements and funding options.
In-depth knowledge of alternative benefit programs, distribution systems, products, procedures, Master Labor Agreement and union structures.
Proficient in current industry standard PC applications and systems.
Must meet local and/or national sales and marketing sales competencies as required.

Nice To Haves

Experience in Salesforce Customer Relationship Management preferred.

Responsibilities

Plan, organize, control, direct and lead sales office and/or specialized sales area.
Develop, plan and lead to ensure increasing market share and membership for BCBSM and/or BCN to meet corporate goals and objectives.
Plan, organize, and direct activities of an assigned business area including but not limited to planning, training, motivation, staff development, staff selection and communication.
Develop sales and customer relation strategies for sales teams and/or customers and coordinate problem resolution to ensure that objectives are met, and problems are resolved to the benefit of customers, agents and the corporation.
Monitor and communicate to BCBSM and/or BCN management competitive products, practices, trends, attitudes and issues of customers, labor, community leaders, etc.
Develop plans that ensure cohesive working relationships between constituents to maximize sales potential.
Ensure prompt, accurate and courteous responses to complex customer inquiries and the efficient handling of administrative services.
Provide input for product development, marketing strategy and services as they impact sales results and customer satisfaction.
Perform analysis and team management through Salesforce Customer Relationship Management.
Responsible for annual forecasting and development of annual business plans and oversight of the implementation for the business area.
Set realistic goals for new business, service and retention.
Coordinate and prepare the business units annual budget.
Execute function and/or area objectives that support increasing membership and continuous business process improvements.
Monitor and manage adherence to all corporate and divisional policies, procedures and practices, including leadership competencies, customer data administration, resell process, etc.
Participate in various forms of community relations to support positive corporate and marketing images.