Manager, New Business

National Life Insurance Company•Montpelier, VT

1d•$67,500 - $99,000•Hybrid

About The Position

This role is a critical leadership position designed to develop and groom the next generation of people leaders within our department, providing deep exposure to operational strategy, performance leadership, and talent development. The Manager will oversee a team of Operations Leads that will support other Managers and Case Managers across multiple sites and Distribution channels. This role is highly cross-functional, requiring strong partnerships within the department—including Operations, Underwriting, Quality/Audit and Training—to drive an outstanding experience for our internal and external partners.

Requirements

Bachelor’s degree in a related field
5–10 years of leadership experience in the life and annuity industry preferred; solid understanding of distribution, marketing, and operations required
Strong Command Skills (Leadership)
Proven ability to build and develop high-performing teams and mentor future leaders
Demonstrated effectiveness in collaborative, cross-functional environments
Strong written and verbal communication skills
Ability to successfully pass a background check that may including fingerprinting
Leverage approved AI tools, where appropriate, to improve the efficiency, quality, and impact of their work.
Stay curious and open to new AI-enabled ways of working.
Exercise sound judgment by reviewing and validating AI-generated content.
Maintain accountability for the accuracy, quality, fairness, and integrity of work products by adhering to National Life's AI guiding principles.
Use AI responsibly and in accordance with company policies related to confidentiality, data privacy, security, compliance, retention, and intellectual property.

Nice To Haves

5–10 years of leadership experience in the life and annuity industry preferred

Responsibilities

Lead, mentor, and manage a cross-functional team across multiple sites to ensure efficient processing of Life New Business
Champion a high-performance culture with a focus on leadership development, actively coaching team members with potential to advance into management
Collaborate closely with internal teams across the department to streamline operations and enhance the end-to-end customer and agent experience
Support and coach team members on building effective, service-oriented relationships with our distribution partners
Model strong partner relationship skills and set expectations for professionalism, responsiveness, and trust-building in every external interaction
Work with team members to resolve complex partner issues, turning challenges into opportunities to strengthen our partnerships
Implement individual and team goals that align with broader departmental and organizational objectives
Coach a team of individuals who act as a key point of escalation for high-priority agent and customer inquiries, ensuring swift and accurate resolution
Model and uphold NLG values while promoting continuous learning, adaptability, and innovation
Responsible for collaboration across distribution and enterprise-wide teams