Manager, New Business Implementation
About The Position
ADP Retirement Services is hiring a Manager, New Business Implementation. This position will execute against the strategy to achieve the core business results goals as outlined by the Retirement Services Implementation leadership team. Outline and define key deliverables and measurable success factors and lead a staff of professionals in achieving the desired results. Accountable for ensuring the teams staffing requirements, are properly aligned with the sales volume, which ultimately reflect in the ability to provide service to our clients. This includes development of associates and aligning our associates, by skillset, to the complexity and requirements of the client, to ensure a smooth and successful implementation and client/partner experience. Development and structuring strong relationships with both internal and external partners are essential to being successful in this role. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.
Requirements
- 1-2 years of direct or indirect people leadership experience
- 5 years of related work or client facing experience
- Experience noted above, OR Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success
Nice To Haves
- Retirement 401(k) experience
- Previous management experience or leadership training is strongly preferred.
- Knowledge of MS Office applications.
- Excellent verbal and written communication, interpersonal, coaching/feedback, and conflict resolution skills essential.
- Ability to multi-task and manage multiple priorities is required.
- Ability to partner with associates and managers across functions and at various levels within the organization to achieve the best possible outcome for the client and ADP.
- Effectively provides frequent coaching and development to associates.
- Effectively able to build a positive and engaged team culture and working environment.
- Embraces change and transformation and demonstrates a willingness to adapt.
- Creates learning opportunities for the team to continually improve the team's performance.
- Accountable for delivering on service level, productivity, and quality objectives.
Responsibilities
- Drive monthly new client implementation starts to align with revenue and unit targets.
- Measure and meet client satisfaction scores to be consistent with departmental goals, and ADP overall.
- Develop our associates, and provide a career progression map, to progress their career within implementation, or ADP overall.
- Execute by implementing revenue and cost savings initiatives based on new products, new ideas, or process improvement opportunities identified.
- Execute each implementation timely, accurately, and compliant, as outlined in the overall business team goals.
- Pursue and develop effective partnerships with internal and external teams who support the daily tasks and operational functions required to provide One ADP service our clients.
- Forecast departmental staffing requirements.
- Drive Kenexa Scores to either be equivalent or better than ADP's overall average YOY
- Facilitate Associate Engagement Events
- Performs other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
