Sales Manager - Leisure

Trump International Hotel and Tower Chicago•Chicago, IL

2d•$68,000 - $70,000•Onsite

About The Position

The Leisure Sales Manager is responsible for generating transient leisure room revenue by developing and maintaining relationships with luxury travel advisors, travel management companies, tour operators, destination management companies, and key leisure travel partners. This position plays a vital role in expanding the hotel's presence within the luxury travel market while supporting the overall sales strategy of one of Chicago's premier luxury hospitality destinations. The ideal candidate is a passionate hospitality professional with exceptional relationship-building skills, strong market knowledge, and a proven ability to drive revenue through strategic partnerships and proactive sales efforts. The Leisure Sales Manager serves as a brand ambassador, ensuring the hotel's luxury positioning is effectively represented to domestic and international travel partners.

Requirements

Extensive experience partnering with high-end and luxury travel agencies to drive leisure revenue
Strong understanding of Opera/OperaCloud and Delphi
Familiarization with Hoteligence and Agency360
Strong guest relations and client service expertise
Strong analytical skills, with experience in data-driven decision-making and KPI tracking.
Excellent written and verbal communication skills, with experience in content creation and storytelling.
Words Per Minute typing at 60
Ability to manage multiple projects simultaneously in a fast-paced environment.
Leadership and team-building abilities
Return all phone calls on the same day and demonstrate timeliness in getting proposals to clients
Always maintain a professional image in appearance/attire and conduct when dealing agents and hotel employees
Basic mathematical skills to complete reports and working knowledge of financial statements and forecasting techniques
Strong computer skills including Excel, PowerPoint, Word
Ability to work under pressure and deal with stressful situations during busy periods
Interpersonal skills to provide overall guest satisfaction
A minimum 3 year of previous experience in a hotel sales office, preferably in a 4-5 star hotel

Nice To Haves

Bachelor’s Degree or equivalent work experience required

Responsibilities

Build and maintain strong relationships with key travel advisors and leisure partners to influence booking behavior, increase brand awareness, and drive market share growth within the leisure segment.
Promote hotel awareness and preferred status across American Express Fine Hotels & Resorts (FH&R), Trump Elite, Signature, Ensemble, and Citi Bank agencies through regional travel, in-person presentations, and targeted sales calls. Actively represent the hotel through off-property sales initiatives, client entertainment, trade shows, and industry and community events to generate new business, present proposals, and close leisure accounts.
Lead the training, implementation, and ongoing maintenance of luxury and preferred agency programs, ensuring internal teams are fully aligned to deliver exceptional guest experiences for the hotel’s highest-value clientele.
Professionally represent the hotel by conducting sales presentations, client conferences, and proposal development. Effectively negotiate terms and close leisure business that aligns with revenue and brand objectives.
Conduct quarterly business reviews with key accounts to evaluate room night production, revenue performance, and growth opportunities. Collaborate with sister properties to align strategies and achieve predetermined revenue goals.
Participate in weekly sales meetings and other operational reviews, including tentative business, lost business analysis, and pickup tracking, to support overall sales strategy and forecasting accuracy.
Conduct personalized property tours for travel advisors and prospective clients, highlighting hotel amenities and services. Host and entertain clients during site inspections, pre-planning visits, and active programs as appropriate.
Solicit, negotiate, and secure new leisure travel business to achieve and exceed revenue goals.
Develop and maintain relationships with luxury travel advisors, preferred partner agencies, tour operators, wholesalers, and destination management companies.
Identify and pursue new opportunities within domestic and international leisure travel markets.
Conduct proactive sales calls, virtual presentations, and in-person client meetings.
Generate room night production through strategic account development and market penetration.
Manage a portfolio of key leisure travel accounts and maintain regular communication with clients.
Develop account plans and growth strategies for top-producing travel partners.
Monitor production reports and booking trends to identify opportunities for increased business.
Negotiate preferred partnerships and promotional opportunities when appropriate.
Ensure accurate account information and activity tracking within the hotel's CRM system.
Build strong relationships with luxury travel advisors and consortia partners.
Coordinate and host site inspections, familiarization trips (FAMs), and educational visits.
Participate in advisor events, luxury travel showcases, and networking functions.
Promote the hotel's unique guest experiences, suites, amenities, and luxury offerings to travel partners.
Represent the hotel at industry trade shows, sales missions, and luxury travel events.
Maintain a thorough understanding of Chicago's luxury hospitality landscape, cultural attractions, dining scene, and major city events.
Actively monitor competitor activity, market conditions, and emerging travel trends.
Promote the hotel as a preferred destination for affluent leisure travelers visiting Chicago.
Achieve assigned room revenue, ADR, and account production goals.
Collaborate with Revenue Management to optimize pricing strategies and promotional offers.
Assist with forecasting, budgeting, and monthly sales reporting.
Track and analyze account performance to ensure business objectives are achieved.
Work closely with Reservations, Front Office, Guest Experience, Revenue Management, and Marketing teams to ensure a seamless guest experience.
Support special promotions, seasonal campaigns, and package development initiatives.
Communicate client preferences and expectations to operational teams to enhance guest satisfaction.
Assist in creating memorable experiences for VIP and repeat guests.