Sales Manager II

SCI Shared Resources•Lufkin, TX

About The Position

Develops a well-trained sales staff that meets or exceeds sales quotas, increases market share and customer base within established budgetary levels, and maintains high ethical standards and compliance with company policies and procedures. The Sales Manager II leads and coaches Sales Counselors, supports sales operations and marketing, manages expenses and contracts, and ensures that sales practices comply with applicable laws and regulations.

Requirements

High school diploma or equivalent.
Three to five years of sales management experience.
Valid state or provincial driver’s license with a good driving record.
Insurance license, where required by state or provincial law and the applicable state board.
Working knowledge of a Windows-based PC environment and Microsoft Office applications.
Ability to maintain confidentiality.
Ability to work beyond standard business hours when necessary to serve customers.
Ability to set challenging but achievable employee goals.

Nice To Haves

Bachelor’s degree.
Sales Counselor and sales supervisory experience.
Experience presenting, training, coaching, and motivating salespeople and sales forces.
Knowledge of Customer Relationship Management systems.

Responsibilities

Meet and exceed established location sales quotas.
Ensure Sales Counselors use methods described in training manuals and follow company policies and procedures.
Provide initial and ongoing sales instruction so Sales Counselors can meet or exceed customer needs.
Serve as the primary reference for Sales Counselors on aftercare, prospecting, product knowledge, sales presentations, closing skills, pricing, terms, paperwork, guidelines, compliance, and customer service.
Develop marketing programs suited to the community’s geography, demographics, ethnicity, or religions.
Monitor and analyze competitor pricing.
Plan and participate in community events to develop prospects and increase awareness of the location.
Review pre-need contracts and at-need cemetery contracts for compliance with HMIS and applicable state, provincial, and federal laws.
Approve customer discounts.
Prepare reports demonstrating compliance with financial controls.
Maintain marketing materials, training manuals, sales equipment, and other sales supplies.
Ensure sales programs, incentives, awards, and presentations are budgeted, approved, and consistent with company policies.
Keep sales rooms and offices clean and orderly to provide a professional atmosphere for Sales Counselors and the public.
Ensure Sales Counselors follow the Code of Conduct and obtain proper licensure.
Ensure sales practices comply with federal, state, provincial, and local regulations.