Sales Manager II

Service Corporation International•Lufkin, TX

8d•$50,000 - $100,000

About The Position

The Sales Manager II develops and leads a well-trained sales staff that meets or exceeds sales quotas, increases market share and customer base within established budget levels, and maintains high ethical standards and compliance with company policies and procedures. The role manages Sales Counselors, providing initial and ongoing instruction and serving as their primary resource on the aftercare process, prospecting, product knowledge, sales presentations, closing skills, pricing, terms, paperwork, sales guidelines, compliance, and customer service. The position is responsible for developing marketing programs suited to the community, monitoring competitor pricing, and planning and participating in community events. It also reviews contracts for compliance, approves customer discounts, prepares financial-control reports, maintains sales materials and facilities, and ensures that sales practices and staff licensing comply with applicable requirements.

Requirements

High school diploma or equivalent.
Three to five years of sales management experience.
Valid state or provincial driver’s license and a good driving record.
Insurance license as required by state or provincial law and prescribed by the applicable state board.
Working knowledge of a Windows-based PC environment and Microsoft Office applications.
Ability to maintain confidentiality.
Ability to work beyond standard business hours when necessary to serve customers.
Ability to set challenging but achievable goals for employees.

Nice To Haves

Bachelor’s degree preferred.
Sales Counselor and sales supervisory experience preferred.
Experience presenting, training, coaching, and motivating salespeople or sales forces is a plus.
Knowledge of Customer Relationship Management systems is a plus.

Responsibilities

Meet and exceed established location sales quotas.
Ensure Sales Counselors use methods set forth in training manuals and comply with company policies and procedures.
Provide initial and ongoing sales instruction to help Sales Counselors meet or exceed customer needs.
Manage Sales Counselors and serve as their primary resource on aftercare, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guidelines, compliance issues, and customer service.
Develop marketing programs appropriate to the geography, demographics, ethnicity, or religions of the community.
Analyze and monitor competitor pricing.
Plan and participate in community events to develop prospects and increase awareness of the location.
Review all pre-need contracts and at-need cemetery contracts for compliance with HMIS and applicable state/provincial or federal laws.
Approve discounts offered to customers.
Prepare reports demonstrating compliance with financial controls.
Maintain marketing materials, training manuals, sales equipment, and other sales supplies.
Ensure sales programs, incentives, awards, and presentations are budgeted, approved, and consistent with company policies.
Keep sales rooms and offices clean and orderly to provide a professional atmosphere for Sales Counselors and the public.
Ensure Sales Counselors follow the Code of Conduct and obtain proper licensure.
Ensure sales practices comply with federal, state/provincial, and local regulations.