Sales Manager II

Service Corporation International•Louisville, KY

About The Position

The Sales Manager II develops a well-trained sales staff that meets or exceeds sales quotas, increases market share and customer base within established budgetary levels, and maintains high ethical standards and compliance with company policies and procedures. The role manages and supports Sales Counselors through training, coaching, sales guidance, customer service support, and oversight of sales practices. The position is responsible for growing market share through community-appropriate marketing programs, competitor pricing awareness, and participation in community events. It also oversees expense management and contract compliance, approves customer discounts, prepares financial-control reports, and maintains sales materials, equipment, supplies, and professional sales spaces. The Sales Manager ensures that Sales Counselors follow the Code of Conduct, obtain proper licensure, and comply with applicable laws and regulations. The role may require working beyond standard business hours when necessary to serve customers.

Requirements

High school diploma or equivalent.
Three to five years of sales management experience.
Valid state or provincial driver's license and a good driving record.
Insurance license as required by state or provincial law and the applicable state board.
Working knowledge of a Windows-based PC environment and Microsoft Office applications.
Ability to maintain confidentiality.
Ability to work beyond standard business hours when necessary to serve customers.
Ability to set challenging but achievable goals for employees.

Nice To Haves

Bachelor's degree.
Sales Counselor and sales supervisory experience.
Experience presenting, training, coaching, and motivating salespeople and sales forces.
Knowledge of Customer Relationship Management systems.

Responsibilities

Meet and exceed established location sales quotas.
Ensure Sales Counselors use methods outlined in training manuals and follow company policies and procedures.
Provide initial and ongoing sales instruction so Sales Counselors can meet or exceed customer needs.
Serve as the primary reference for Sales Counselors on aftercare, prospecting, product knowledge, sales presentations, closing skills, pricing, terms, paperwork, sales guidelines, compliance, and customer service.
Develop marketing programs suited to the geography, demographics, ethnicity, or religions of the community.
Analyze and remain aware of competitor pricing.
Plan and participate in community events to develop prospects and raise awareness of the location.
Review pre-need contracts and at-need cemetery contracts for compliance with HMIS and applicable laws.
Approve discounts offered to customers.
Prepare reports demonstrating compliance with financial controls.
Maintain marketing materials, training manuals, sales equipment, and other sales supplies.
Ensure sales programs, incentives, awards, and presentations are budgeted, approved, and consistent with company policies.
Keep sales rooms and offices clean and orderly to provide a professional atmosphere for Sales Counselors and the public.
Ensure Sales Counselors follow the Code of Conduct and obtain proper licensure.
Ensure sales practices comply with federal, state/provincial, and local regulations.