Sales Manager - Account Management (Drag Reducing Additives - Remote)

Baker Hughes • Washington, NV

2d • Remote

About The Position

The Sales Manager - Account Management manages key customer relationships, grows accounts, and ensures successful delivery of Drag Reducing Additives (DRA) programs. The role works closely with customers, account representatives, technicians, and cross-functional stakeholders to optimize customer operations, deliver technical solutions, and strengthen long-term strategic partnerships while supporting commercial objectives.

The position uses account management, technical sales, and customer relationship expertise to identify growth opportunities, support operational performance, conduct business reviews, and lead customer-focused solutions. It contributes to customer satisfaction, business performance, and long-term account success through account strategy, technical and commercial guidance, field support, and team development.

The role is remote and may involve customer visits, account reviews, technical discussions, field support, equipment maintenance coordination, business planning, and cross-functional collaboration. The schedule is Monday through Friday, 7:00 AM to 4:00 PM, with flexibility to support customer and business requirements outside normal business hours. Travel is up to 50%.

Requirements

• Experience in Sales, Account Management, Business Development, Customer Success, or a related commercial role.
• At least 3 years of experience in refining, petrochemical, industrial, midstream, chemical processing, or related industries.
• Experience building and managing strategic customer relationships.
• Experience leading and developing teams in a customer-facing environment.
• Strong understanding of industrial chemical treatment technologies and sales processes.
• Strong mechanical aptitude and troubleshooting capabilities.
• Comprehensive understanding of customer requirements and market conditions.
• Experience supporting technical sales activities and delivering customer-focused solutions.
• Strong communication, presentation, and stakeholder management skills.
• Ability to present complex technical content clearly and concisely to different levels of internal and external organizations.
• Ability to identify customer needs and translate them into business opportunities.
• Strong organizational, planning, and project management capabilities.
• Strong problem-solving and decision-making skills.
• Ability to influence stakeholders and collaborate across multiple functions.
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.
• Ability to manage multiple priorities while maintaining a high level of customer service.
• Customer-focused mindset and commitment to operational excellence and business results.
• Demonstrated commitment to safety, compliance, and continuous improvement.
• Ability to drive a company vehicle as required to perform job duties.
• TWIC Card or ability to obtain one.
• Valid work authorization in the country of employment; the employer cannot sponsor work authorization.

Nice To Haves

• Bachelor's degree in Chemical Engineering, Engineering, Chemistry, or a related technical discipline (preferred).
• Previous laboratory experience and/or familiarity with analytical methods, data interpretation, and performance evaluations.

Responsibilities

• Build long-term strategic customer relationships, understand customer business requirements, and identify sales opportunities.
• Develop and execute account strategies supporting revenue growth, customer retention, and business objectives.
• Safely manage the day-to-day operations of Drag Reducing Additive programs to ensure performance, reliability, and value delivery.
• Understand customer challenges and provide value-driven technical and commercial solutions as a trusted advisor.
• Apply account management fundamentals to understand requirements, support account P&L objectives, and identify growth opportunities.
• Coordinate and collaborate with internal teams to drive projects, technical sales initiatives, and customer solutions.
• Manage existing applications and equipment supporting customer accounts.
• Monitor, analyze, and report treatment program performance.
• Collect and interpret operational and performance data for troubleshooting, business reviews, service reports, customer meetings, and technical presentations.
• Develop and lead business reviews, technical presentations, and commercial discussions with customers, executive leadership, and internal stakeholders.
• Provide field support and technical guidance on customer operations, projects, equipment performance, and operational challenges.
• Support equipment repairs, scheduled maintenance, and operational reliability initiatives.
• Manage chemical inventories, product deliveries, and related customer site activities.
• Monitor account performance and identify ways to improve customer satisfaction, operational effectiveness, and business results.
• Promote communication and collaboration among customers, field personnel, technical and operations teams, and leadership.
• Follow Sales and Service Standards and comply with company and customer requirements.
• Support account planning, opportunity development, and commercial growth initiatives.
• Lead and develop team members through coaching, mentoring, performance management, and professional development.
• Promote safety, accountability, continuous improvement, and operational excellence.
• Conduct business in accordance with company health, safety, environmental, legal compliance, and ethical standards.

Benefits

• Career development and leadership training opportunities.
• Medical and wellness benefits.
• Financial and retirement programs.
• Additional voluntary benefits.
• Company-sponsored health and welfare programs.
• Thrift Plan (401k).
• Additional forms of compensation, such as bonuses, subject to applicable plans or policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed