Sales Manager - Account Management (Drag Reducing Additives - Remote)

Baker Hughes • Sugar Land, TX

1d • Remote

About The Position

The Sales Manager - Account Management manages key customer relationships, grows accounts, and ensures successful delivery of Drag Reducing Additives (DRA) programs. The role works with customers, account representatives, technicians, and cross-functional stakeholders to optimize customer operations, provide technical solutions, and strengthen strategic partnerships while supporting commercial objectives.

The position combines account management, technical sales, customer support, and operational oversight. It includes developing account strategies, identifying growth opportunities, monitoring treatment program performance, troubleshooting customer issues, coordinating equipment and maintenance support, managing chemical inventory and deliveries, and presenting business and technical results to customers and internal stakeholders. The role also leads and develops team members and supports a culture of safety, accountability, continuous improvement, and operational excellence.

The schedule is Monday through Friday, 7:00 AM to 4:00 PM, with flexibility to support customer and business requirements outside normal hours as needed. Travel of up to 50% is required. The position requires valid work authorization in the country of employment; the employer cannot sponsor work authorization.

Requirements

• Experience in Sales, Account Management, Business Development, Customer Success, or a related commercial role.
• At least 3 years of experience in refining, petrochemical, industrial, midstream, chemical processing, or related industries.
• Experience building and managing strategic customer relationships.
• Experience leading and developing teams in a customer-facing environment.
• Strong understanding of industrial chemical treatment technologies and sales processes.
• Strong mechanical aptitude and troubleshooting capabilities.
• Previous laboratory experience and/or familiarity with analytical methods, data interpretation, and performance evaluations.
• Comprehensive understanding of customer requirements and market conditions.
• Experience supporting technical sales activities and delivering customer-focused solutions.
• Strong communication, presentation, and stakeholder management skills.
• Ability to clearly and concisely present complex technical content to varied internal and external audiences.
• Ability to identify customer needs and translate them into business opportunities.
• Strong organizational, planning, and project management capabilities.
• Strong problem-solving and decision-making skills.
• Ability to influence stakeholders and collaborate across multiple functions.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.
• Ability to manage multiple priorities while maintaining a high level of customer service.
• Customer-focused mindset and commitment to operational excellence and business results.
• Demonstrated commitment to safety, compliance, and continuous improvement.
• Ability to drive a company vehicle as required.
• Have a TWIC Card or the ability to obtain one.
• Valid work authorization in the country of employment; the employer is unable to sponsor work authorization for this role.

Nice To Haves

• Bachelor's degree in Chemical Engineering, Engineering, Chemistry, or a related technical discipline is preferred.

Responsibilities

• Build strategic customer relationships, understand customer business requirements, and identify sales opportunities.
• Develop and execute account strategies that support revenue growth, customer retention, and business objectives.
• Safely manage day-to-day operations of Drag Reducing Additive programs to ensure performance, reliability, and customer value.
• Understand customer challenges and provide value-driven technical and commercial solutions.
• Support account P&L objectives and identify business growth opportunities.
• Coordinate and collaborate with internal teams on projects, technical sales initiatives, and customer solutions.
• Manage existing applications and equipment supporting customer accounts.
• Monitor, analyze, and report treatment program performance.
• Collect and interpret operational and performance data for troubleshooting, business reviews, service reports, customer meetings, and technical presentations.
• Develop and lead business reviews, technical presentations, and commercial discussions with customers, executive leadership, and internal stakeholders.
• Provide field support and technical guidance concerning customer operations, projects, equipment performance, and operational challenges.
• Support equipment repairs, scheduled maintenance, and operational reliability initiatives.
• Manage chemical inventories, product deliveries, and related customer site activities.
• Monitor account performance and identify ways to improve customer satisfaction, operational effectiveness, and business results.
• Promote communication and collaboration among customers, field personnel, technical and operations teams, and leadership.
• Follow Sales and Service Standards and applicable company and customer requirements.
• Support account planning, opportunity development, and commercial growth initiatives.
• Lead and develop team members through coaching, mentoring, performance management, and professional development.
• Support a culture of safety, accountability, continuous improvement, and operational excellence.
• Conduct business in accordance with company health, safety, environmental, legal compliance, and ethical standards.
• Support customer visits, account reviews, technical discussions, field support, equipment maintenance coordination, and business planning.
• Travel up to 50% for customer projects, business reviews, troubleshooting, equipment repairs, field support, and relationship-building.
• Drive a company vehicle as required to perform job duties.

Benefits

• Career development and leadership training opportunities
• Medical and wellness benefits
• Financial and retirement programs
• Additional voluntary benefits
• Company-sponsored health and welfare programs
• Thrift Plan (401k)
• Additional forms of compensation such as bonuses, subject to applicable benefit plans or policies

What This Job Offers

• Job Type: Full-time
• Career Level: Manager