Sales & Leasing Consultant

Jenkins Chevrolet of Venice•Venice, FL

11d

About The Position

The Sales & Leasing Consultant maximizes and supports inbound showroom, phone, and internet traffic, as well as outbound sold-customer follow-up, prospect follow-up, prospecting, and service opportunities, while maintaining a high level of customer satisfaction. The salesperson represents the dealership through their interactions and works closely with dealership management, including Variable and Fixed Operations staff and select Sales Managers and Floor Managers. The role involves managing leads and customer activity in Vin Solutions CRM, contacting prospective customers, arranging appointments, assisting customers in selecting and purchasing vehicles, demonstrating vehicles, presenting pricing, completing paperwork, and delivering vehicles. The consultant also follows up with sold and unsold customers, seeks referrals, maintains ongoing contact, and schedules customers’ first service appointments at delivery. The job requires customer-facing work in the dealership and outdoors in varying weather, including accompanying customers on demonstration drives. Employees are expected to follow company policies, procedures, safety standards, appearance requirements, and professional conduct expectations.

Requirements

High school diploma or equivalent.
Strong interpersonal and telephone skills.
Professional appearance and customer-oriented attitude.
Self-motivated, organized, and trainable.
Ability to read and comprehend instructions and information.
Understanding of federal, state, and local laws that govern retail sales.
Ability to meet the described physical demands, including sitting, standing for long periods, walking, handling, reaching, crouching, far vision, depth perception, and speaking to customers and coworkers.
Ability to work outside in varying weather and inside a climate-controlled environment.

Responsibilities

Work a daily business plan covering incoming traffic, phone-ups, sold and prospect follow-up, orphan follow-up, and service opportunities.
Use Vin Solutions CRM to manage leads, track activity, and measure results.
Make initial calls, send personalized emails, and confirm appointments to improve show rates.
Greet customers and complete needs assessments.
Select appropriate vehicles with Floor Manager support and deliver a strong presentation.
Demonstrate vehicles, present numbers, facilitate paperwork, and deliver vehicles.
Complete sold and unsold follow-up, generate referrals, and maintain ongoing customer contact.
Sign customers up for their first service appointment at delivery.
Adhere to company policies, procedures, and safety standards.
Accompany customers on demonstration drives; ensure a salesperson accompanies the customer and photocopy the customer’s driver license before the drive.
Keep personal appearance and work area neat and clean, following the stated dress code.