Sales Leader

Express • Sparks, NV

3d • $16 - $22

About The Position

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands. Express is a multichannel apparel brand with retail and outlet locations, an online store, and a mobile app. The Sales Leader drives operations on the sales floor and in the stockroom, helps train associates, and supports a positive in-store shopping experience for customers at the Outlet@ Sparks Marina store.

The role works with Store Management to motivate and coach associates, execute daily store operations and action plans, maintain appropriate staffing coverage, and support merchandise flow and visual standards. The Sales Leader also helps resolve customer-service issues, monitors team service, oversees checkout, and models the company’s customer experience expectations.

Requirements

• High school diploma or equivalent.
• One year of experience.
• Proficiency using technology, including iPads and registers.
• Availability for nights, weekends, and non-business hours, in accordance with defined availability criteria.
• Ability to meet the physical requirements of the role.
• Ability to communicate effectively with customers, peers, and supervisors.
• Demonstrated sales accountability.
• Collaborative skills and ability to work well with a team.
• Ability to multitask and handle multiple customers and/or processes at once.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in-the-moment coaching and training to support floor operations, customer service, coverage, stockroom management, and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Train associates on store operations, products, policies, and procedures.
• Execute action plans that optimize results and carry out daily store operations.
• Ensure appropriate associate coverage to create a positive customer experience.
• Oversee and authorize the checkout experience.
• Assist with shipment, replenishment, omni-channel operations, and other merchandise flow in the store.
• Monitor and analyze customer service provided by team members.
• Build an effective schedule, placing associates where and when they are needed.
• Promote an environment focused on great in-store customer experiences.
• Resolve customer-service issues with positive outcomes.
• Lead and model the customer experience model.
• Maintain expert knowledge of products, company policies, promotions, and loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, and signage placement.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for eligible full-time associates.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new moms and dads.
• Part-time associates may access individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED