Sales Leader

Express • Orlando, FL

1d • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident, and effortless style. The Sales Leader drives operations on the sales floor and in the stockroom, assists with associate training, and helps deliver excellent in-store customer experiences at the Florida Mall store.

The role supports store management by developing and motivating associates, coaching team members, executing daily store operations, managing coverage and schedules, supporting merchandise flow, and maintaining customer service and visual presentation standards. The Sales Leader also resolves customer service issues and demonstrates expert knowledge of products, policies, promotions, and loyalty programs.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience.
• Proficiency with technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet physical requirements.
• Ability to communicate effectively with customers, peers, and supervisors.
• Demonstrated sales accountability.
• Demonstrated collaborative skills and ability to work well with a team.
• Ability to multitask and handle multiple customers and/or processes at once.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in-the-moment coaching and training to ensure efficient floor operations, customer service, coverage, stockroom management, and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Train associates on store operations, products, policies, and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, including shipment, replenishment, and omnichannel operations.
• Monitor and analyze the customer service provided by team members.
• Build an effective schedule, placing the right associate in the right place at the right time.
• Promote and support an environment focused on great in-store customer experiences.
• Resolve customer service issues effectively and positively.
• Lead and model the customer experience model.
• Maintain expert knowledge of products, company policies, promotions, and loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, and signage placement.
• Perform other essential functions as directed by the supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates may choose voluntary benefits through YouDecide.
• Part-time associates may participate in the Learn & Earn incentive program.
• Part-time associates may obtain individual insurance coverage through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED